Ryan Hawkins
Lansing,MI
Summary
Dynamic manager with over 8 years of experience in the restaurant industry. Skilled in staff supervision, training, and implementing promotional strategies. Committed to enhancing operational efficiency and guest loyalty through effective team leadership and customer service excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager
Chilis's Bar and Grill
Okemos, Michigan
07.2018 - 08.2026
- Optimized daily operations to enhance restaurant workflow efficiency.
- Trained and supervised staff, ensuring consistent service standards and enhancing guest experiences.
- Implemented comprehensive training programs for new hires and ongoing employee development.
- Coached and mentored team members, improving job performance and fostering a collaborative team environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and enhanced guest satisfaction levels.
- Developed and implemented promotional strategies, driving customer engagement and loyalty.
- Oversaw inventory management, effectively controlling supply costs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enforced health and safety regulations for a safe dining environment.
- Maintained compliance with laws, regulations, and industry standards.
Skills
- Employee training
- Inventory management
- Workflow optimization
- Customer service
- Promotional strategy
- Staff supervision
Certification
- 27341086
Timeline
Manager
Chilis's Bar and Grill
07.2018 - 08.2026