Ryan Heinrich
Gerber Collision
Savannah,GA
11
years of professional experience
Results-driven General Manager with proven expertise in operations management, team building, and P&L oversight. Committed to enhancing workflow efficiency and customer satisfaction through effective problem resolution and strategic decision-making.
Work History
General Manager
4 Years 9 Months- Directed daily operations, ensuring compliance with safety standards and company policies.
- Implemented process improvements to enhance workflow efficiency and optimize resource allocation.
- Mentored team members, fostering skills development and improving overall performance.
- Analyzed key performance indicators to identify trends and drive strategic decision-making.
- Managed customer relations, resolving issues promptly to maintain high satisfaction levels.
- Oversaw financial management, including budgeting and expense control for operational success.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Collision Estimator
2 Years 1 Month- Evaluated vehicle damage to create accurate repair estimates.
- Collaborated with technicians to determine necessary parts and labor for repairs.
- Utilized estimating software to streamline the quoting process and enhance accuracy.
- Conducted follow-ups with insurance adjusters to negotiate claims and approvals.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Collision Estimator
4 Years 7 Months- Mentored junior estimators on best practices for damage assessment and report generation.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
Education
No Degree - Welding
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Effective leader
Staff training/development
Customer relationship management
P&L management
Labor cost controls
Deadline oriented
Employee development
Facility management
Timeline
General Manager
Gerber Collision
09.2021 - CurrentRead More
Collision Estimator
Days Chevrolet
08.2019 - 09.2021Read More
Collision Estimator
StraightLine Collision
01.2015 - 08.2019Read More
Georgia Northwestern Technical College
No Degree from Welding
Read More
Cass High School
High School Diploma
Read More