Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Hendrickson

Marion,IA

Summary

Hardworking Guest Service Leader with long track record of guiding teams to exceed customer expectations. Talented at maintaining guest satisfaction, resulting in customer retention and loyalty as well as increased revenue. Dynamic leader with expertise in motivating staff to exercise excellent judgment when providing superior service.

Overview

8
8
years of professional experience

Work History

Guest Service Team Leader

Kwik Star
03.2022 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
  • Delegated employee tasks.
  • Developed strong relationships with guests, leading to increased loyalty and repeat business.
  • Maintained a motivational, safe and positive work experience for employees.
  • Manage inventory received
  • Established clear communication channels among team members for better coordination of tasks and responsibilities.
  • Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Monitored staff performance and provided feedback and guidance.

Delivery Driver

Hy-Vee
06.2017 - 04.2020
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Successfully avoided time delivery delays by carefully planning best routes.

Electrician

Gleason Electric
07.2016 - 06.2017
  • Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
  • Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
  • Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
  • Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
  • Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
  • Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Troubleshot and repaired malfunctioning systems and components.
  • Spliced, joined and connected wire to fixtures and other electrical components.

Education

Associate of Business Administration - Business Marketing Management

Kirkwood Community College
Cedar Rapids, IA
05.2022

Skills

  • Customer Service
  • Marketing
  • Guest Engagement
  • Customer Retention
  • Team management
  • Positive attitude
  • Attention to detail
  • Delegation and supervision
  • Problem-Solving Skills
  • Cash Handling
  • Empathy and understanding
  • Adaptability and flexibility

Timeline

Guest Service Team Leader

Kwik Star
03.2022 - Current

Delivery Driver

Hy-Vee
06.2017 - 04.2020

Electrician

Gleason Electric
07.2016 - 06.2017

Associate of Business Administration - Business Marketing Management

Kirkwood Community College

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Ryan Hendrickson