RYAN HICKEY
Customer Success Manager
Merrick,NY
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Seeking a full-time position with a company that shares my values and work ethic towards fostering positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Spireon
02.2021 - Current
- Facilitated successful client onboarding and conducted comprehensive product training.
- Engaged with multiple sales roles such as Sales Coordinator, Sales Account Managers to support both Fleet and ATI business functions.
- Exceeded targets set forth for productivity, customer satisfaction, and overall objectives.
- Enhanced customer offers through additional training and managed services.
Executive Account Manager
Robert Half Technology
10.2019 - 08.2020
- Directed team efforts leading to a 50% boost in revenue in 8 months.
- Managed a team in executing successful cold calling campaigns, networking events, and email prospecting.
- Generated 15 new client logos through account development.
Account Executive
Saturn Business Systems
11.2018 - 10.2019
- Achieved 130% of set goals consistently.
- Developed sales strategies by integrating OEM and channel partners, delivering customized solutions.
- Enhanced renewal pipeline through additional services.
Technical Sales Account Manager
Hewlett Packard Enterprise
02.2016 - 11.2018
- Excelled in securing both renewed contracts and new business opportunities.
- Upsold over $200,000.00 in net new sales by working in additional services
- Partnered with a diverse team to develop practical and comprehensible client outcomes.
- Directed and relayed precise forecasting pipeline data.
- Managed collaborative efforts among various teams to design custom client solutions.
Education
Bachelor of Applied Science - Business Communications
Adelphi University
06.2013
Skills
- Account Management Expertise
- Revenue Growth
- Sales Proficiency
- Strategic Communications
- Customer Experience Strategist
- Business Development
- Sales Management
- Pipeline Development
- Training and Mentoring
- Microsoft Office Proficiency
References
EXCELLENT PERSONAL & PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Affiliations
- Completed extensive training courses for vast relatable curriculum.
- Cyber Security/Storage/Datacenter Protection/ Network Evolution/ Data Migration
- Direct/Channel Global Sales Strategies/ Competitive edge selling.
- Active member of HPE toastmasters club.
Timeline
Customer Success Manager
Spireon
02.2021 - Current
Executive Account Manager
Robert Half Technology
10.2019 - 08.2020
Account Executive
Saturn Business Systems
11.2018 - 10.2019
Technical Sales Account Manager
Hewlett Packard Enterprise
02.2016 - 11.2018
Bachelor of Applied Science - Business Communications
Adelphi University
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