Ryan Hicks
Severn,MD
Summary
Experienced professional seeking a leadership role to leverage expertise in quality work, program management, and team management. Committed to driving organizational success through effective leadership and strategic decision-making. Proven track record of delivering results and exceeding expectations. Passionate about fostering collaboration and cultivating high-performing teams to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Program Analyst
Defense Counterintelligence and Security Agency
2019.04 - Current
- Plan, direct, operate, control and evaluate all aspects of quality control program to include guidance and oversight of program staff
- Oversaw creation and mailing of over 500 thousand surveys
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Establish working relationships with Operations and OIG senior leadership to coordinate research and data
- Design, develop and evaluate data from investigative programs and consult with Senior Management
- Corroborate with Agency analysts to develop procedures and program guidance, updates and notifications that benefit Agency mission and provide support to Quality Review Staff
- Engage with inter Agency staff and participate in high level talks to develop paths forward related to Agency transition
- Produced performance metrics used to review and rate performance evaluations
Adjunct Instructor
Defense Counterintelligence and Security Agency
2018.12 - 2019.06
- Provide instruction on Investigations Case Analyst Program (ICAP) to incoming hires
- Provide remediation, mentoring and case review during tests and practice review.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
Investigations Case Analyst
Defense Counterintelligence and Security Agency
2015.04 - 2019.04
- Analyze Federal background investigations to meet Federal Investigative Standards, Quality Assessment Standards and OPM regulations for completeness and authorize closure of cases
- Document Counterintelligence/Counterterrorism concerns, Integrity Assurance issues, falsifications, and issues within investigation Report of Investigations
- Mentor new and incoming employees and evaluate completeness of their work as related to organizational procedural guidelines
- Work multiple projects to develop and implement policies and procedures related to Background Mitigation Policy
- Perform acting supervisor duties and oversight of Quality team to include, distribution of workload, mitigation of case errors on behalf of current supervisor and provide support and advice to Program Management.
Industrial Specialist
Defense Contract Management Agency
2011.07 - 2015.04
- Work side by side with Defense contractors to ensure timely delivery of products and services to federal government
- Oversee contracts, lead, plan and coordinate surveillance at contractor sites throughout State of Maryland to ensure compliance with FAR and DFAR regulations
- Research, interpret and apply Federal Regulations to contractor performance and conduct Pre-Award Surveys as requested by Government buying activity
- Tasked with keeping logs of work performed by co-workers and complete disciplinary actions against contractors and refer fraud or breaches of contract to legal and criminal investigative units.
- Provided expert guidance on regulatory compliance matters, ensuring adherence to industry standards and best practices.
- Enhanced production efficiency by implementing lean manufacturing practices and streamlining processes.
Education
Bachelor’s Degree - Criminal Justice
Rochester Institute of Technology
Rochester, NY11.2007
Skills
- Strategic Planning
- Business process improvement
- Requirements Gathering
- Professional Demeanor
- Professionalism
Affiliations
- Young Government Leaders Baltimore – Founder/Member
- Federal Executive Board EEO Diversity and Inclusion Council - Member
Awards
Federal Executive Board Gold Award Winner; 2014, 2016 and 2017
Languages
American Sign Language
Professional Working
Timeline
Program Analyst
Defense Counterintelligence and Security Agency
2019.04 - Current
Adjunct Instructor
Defense Counterintelligence and Security Agency
2018.12 - 2019.06
Investigations Case Analyst
Defense Counterintelligence and Security Agency
2015.04 - 2019.04
Industrial Specialist
Defense Contract Management Agency
2011.07 - 2015.04
Bachelor’s Degree - Criminal Justice
Rochester Institute of Technology
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