Ryan Hill
Cloverdale,CA
Summary
Results-driven operations supervisor with expertise in staff management, training, and process improvement. Known for enhancing team productivity and customer satisfaction through effective performance management and employee development.
Overview
14
14
years of professional experience
Work History
Authorizations Supervisor
First American Home Warranty
Santa Rosa, CA
06.2017 - 01.2026
- Supervised daily operations to ensure efficient workflow and adherence to service standards.
- Trained and mentored team members on best practices and company policies.
- Implemented process improvements that enhanced customer satisfaction and reduced response times.
- Monitored performance metrics to identify areas for operational efficiency gains.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Claims Resolution Supervisor
First American Home Warranty
Santa Rosa, CA
10.2012 - 06.2017
- Led resolution team in addressing client issues, ensuring prompt and effective solutions.
- Trained and mentored new staff on best practices for customer service and conflict resolution.
- Developed workflows to enhance efficiency in handling service requests and escalations.
- Analyzed case data to identify trends, improving response strategies and overall customer satisfaction.
- Increased customer satisfaction rates with timely and accurate issue resolutions.
- Implemented process improvements that led to faster resolution times and increased customer satisfaction scores.
Sales Associate
First American Home Warranty
Santa Rosa, CA
10.2011 - 10.2012
- Developed and maintained relationships with potential clients through effective communication and follow-up strategies.
- Maintained compliance with company policies and industry regulations throughout the sales process.
- Monitored individual performance metrics, identifying areas of improvement to boost personal success rates in closing deals.
- Managed leads effectively using software, ensuring timely follow-ups and accurate recordkeeping.
- Exceeded sales targets consistently by employing strong negotiation skills and persuasive techniques.
- Built rapport with potential clients through engaging conversations, leading to successful sales closures.
- Supported teammates by sharing best practices, tips, or insights gleaned from personal experiences in the role.
- Demonstrated resilience and persistence in overcoming objections, resulting in successful conversions of prospects into satisfied customers.
Education
High School Diploma -
Analy High School
Sebastopol, CA06-2002
No Degree - General Studies
SRJC
Santa Rosa, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee development
- Performance management
- Adaptability and flexibility
- Organizational skills
- Hiring and training
- Team building
- Operations management
- Relationship building
- Conflict resolution
Timeline
Authorizations Supervisor
First American Home Warranty
06.2017 - 01.2026
Claims Resolution Supervisor
First American Home Warranty
10.2012 - 06.2017
Sales Associate
First American Home Warranty
10.2011 - 10.2012
High School Diploma -
Analy High School
No Degree - General Studies
SRJC