Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Hoffman

San Antonio

Summary

Customer service experience includes resolving complex issues through collaboration with various departments to ensure customer satisfaction. Demonstrated ability to identify upselling opportunities by assessing customer needs and providing accurate product information. Regular follow-up with customers post-resolution has contributed to improved customer retention and satisfaction. Administrative skills encompass data entry, report generation, and maintaining organized records to support operational efficiency.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Best Buy
San Antonio
11.2021 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Warehouse Worker

Best Buy
San Antonio
07.2017 - 11.2021
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Maintained stock levels in accordance with company policies.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Operated scanners, computers, and other equipment to track orders.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.

Sales Associate

Best Buy
San Antonio
08.2014 - 06.2017
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed promotional strategies to increase sales volume.
  • Upsold additional items based on customer interests and needs.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.

Education

Some College (No Degree) - Broadcast Journalism

San Antonio College
San Antonio, TX

Skills

  • Customer service
  • Problem resolution
  • Product knowledge
  • Data entry
  • Team collaboration
  • Upselling strategies
  • Multitasking and organization

Timeline

Customer Service Representative

Best Buy
11.2021 - Current

Warehouse Worker

Best Buy
07.2017 - 11.2021

Sales Associate

Best Buy
08.2014 - 06.2017

Some College (No Degree) - Broadcast Journalism

San Antonio College
Ryan Hoffman