Ryan Hope
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Port Grill/ Port City Bar B Que
05.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior food to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contributed positively to the local community through involvement in various events or charitable organizations.
General Manager
Red Lobster
11.2013 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and vendor relationships
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
District Manager
Radioshack
10.2007 - 03.2011
- Supervised 17 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Education
Bachelor of Science - Human Resources Management
Louisiana State University At Shreveport
Shreveport, LASkills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Customer-Oriented
- Relationship Building
- Effective leader
- Business Growth Initiatives
Accomplishments
Named Restauranteur of the Year (2022)
Certification
Gold Seal Health Dept
Servsafe Food Handler Certified
Timeline
Owner/Operator
The Port Grill/ Port City Bar B Que
05.2017 - Current
General Manager
Red Lobster
11.2013 - 01.2017
District Manager
Radioshack
10.2007 - 03.2011
Bachelor of Science - Human Resources Management
Louisiana State University At Shreveport
Gold Seal Health Dept
Servsafe Food Handler Certified
Similar Profiles
Claudine HauslerClaudine Hausler
Server, Expediter, and Food Runner at Port Waterfront Bar and GrillServer, Expediter, and Food Runner at Port Waterfront Bar and Grill
Pablo BouquetPablo Bouquet
Chef Owner at Port Barna Mediterranean GrillChef Owner at Port Barna Mediterranean Grill
Ian HurIan Hur
Service Advisor at Port Grill SteakService Advisor at Port Grill Steak