.jpeg&q=70)
Ryan Howard
Systems Specialist II, Product Owner
Tacoma,WA
Summary
Diligent Product Owner and Systems Specialist offering 6 years of industry success, including product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize efficiency and reduce touch points. Driven and strategic with proven history of superior internal systems deliveries.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Systems Specialist II, Product Owner
Tableau Software Inc
Seattle, WA
11.2018 - Current
- Lead implementation on new customer community forum, internal search machine learning platform, and foreign language ticket platform. Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog, reducing tickets by 46%.
- Designed roadmap for product team, year long and quarterly.
- Trained employees in use of Git, overseeing on-boarding process and verifying trainee competence. Reduced system administrator overhead by 30 person hours per sprint.
- Analyzed support specialist data to discover factors negatively impacting operational efficiency in Support systems, designing remedial methods of correction. Reduced average foreign language ticket resolution time by 48 hours.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
IT Application Analyst II
Amazon
Seattle, WA
08.2016 - 11.2018
- Performed troubleshooting, maintenance and optimization of CRM and ATS applications.
- Provided international training to end users of new ATS systems built on CRM platform.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Identified $12MM dollar cost saving opportunity with small touch configuration updates.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Salesforce Systems Administrator
Transact Communications LLC
Lynnwood, WA
11.2015 - 08.2016
- Listened to customer needs and desires to identify and recommend optimal system upgrades. Increased employee dials by 85% per day through digital phone implementation.
- Coordinated with company president on external systems development timelines and project scope. Implemented 3 external products for internal use in 4 months.
- Set up and controlled user profiles and access levels for each department.
- Removed legacy programs and implemented new customer contact solutions. Reduced duplicate records by 100%.
Education
Professional Certification - Software Product Management
University of Washington
Seattle 04.2021 - Current
Professional Certification - Fintech, Machine Learning
University of Washington
Seattle 11.2020 - 05.2021
Bachelor of Arts - Finance
Seattle Pacific University
Seattle 09.2011 - 06.2015
Skills
Technical product development
undefinedTimeline
Professional Certification - Software Product Management
University of Washington
04.2021 - Current
Professional Certification - Fintech, Machine Learning
University of Washington
11.2020 - 05.2021
Systems Specialist II, Product Owner
Tableau Software Inc
11.2018 - Current
IT Application Analyst II
Amazon
08.2016 - 11.2018
Salesforce Systems Administrator
Transact Communications LLC
11.2015 - 08.2016
Bachelor of Arts - Finance
Seattle Pacific University
09.2011 - 06.2015
Similar Profiles
FRANCISCO MANUEL MUÑOZ PERRONIFRANCISCO MANUEL MUÑOZ PERRONI
Country Manager / RVP at TABLEAU SOFTWARECountry Manager / RVP at TABLEAU SOFTWARE
Ashley SosaAshley Sosa
Account Executive - GRB HLS at Tableau Software, A Salesforce CompanyAccount Executive - GRB HLS at Tableau Software, A Salesforce Company
Peter ThamPeter Tham
Account Executive at Saleforce - Tableau Software IncAccount Executive at Saleforce - Tableau Software Inc