Hi, I’m
Ryan Hower
Port Saint Lucie,Fl
Summary
Resourceful Order and Delivery Specialist offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
years of professional experience
1
Certificate
Work History
Piper Aircraft
Order and Delivery Specialist
01.2020 - Current
Job overview
- Create and administer a process for automating the generation of aircraft delivery paperwork
- Coordinate customer/dealer aircraft payments working with the Finance department as needed
- Plan, coordinate, and complete the delivery of all new aircraft
- Create and distribute paint schemes externally and internally
- Manage and monitor the documentation and certification requirements of the countries that Piper is exporting airplanes
- Coordinate with International Piper Dealers/Customers for the unique requirements within their countries for the importation of our aircraft
- Responsible for the domestic and international matriculation process
- Assist with sales lead management in NetSuite
- Prepare reports and analyses for internal and external distribution
- Answer customer/dealer requests for technical and sales information
- Create presentations and spreadsheets as requested using Microsoft PowerPoint and Excel software
- Maintain working knowledge of the Piper product line and competitive issues and positioning
- Represent the Company at tradeshows to provide product and brand support as required
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Enhanced operational efficiency by streamlining aviation program processes and reducing redundancies.
- Coordinated aircraft maintenance activities, ensuring compliance with strict quality control standards while minimizing downtime costs.
- Mentored junior team members on their career development paths, contributing to high retention rates within the department.
- Fostered strong relationships with key stakeholders such as regulators, customers, partners, enhancing overall reputation of the company within the industry.
- Initiated process improvements that led to reduced turnaround times for critical tasks like aircraft inspections.
United States Naval Reserves
Navy Reservist
01.2017 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Improved supply chain efficiency by implementing new software and monitoring systems.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
- Provided customers with status updates for tracked packages.
- Tracked and managed transfer paperwork such as packing lists.
- Ensured compliance to OSHA regulations through diligent record-keeping, reporting, and documentation of hazardous materials handling procedures.
- Improved emergency response times by participating in routine drills, simulations, and team training exercises.
Piper Aircraft
Shipping and Parts Coordinator
01.2020 - 04.2021
Job overview
- Managed all outgoing shipments from Piper to our Customers
- Certified and Shipped all Hazmat
- Ordered and Inventoried supplies for the Shipping Department
- Enhanced inventory management by implementing an efficient parts tracking system.
- Reduced order processing time through streamlining the parts ordering process.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Negotiated favorable pricing agreements with suppliers, reducing overall costs for the organization.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Developed a comprehensive training program for new hires, increasing overall team efficiency and productivity.
- Implemented a barcode scanning system to improve accuracy in parts identification and inventory counts.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Coordinated shipping logistics for both incoming supplies and outgoing customer orders, enhancing punctuality rates significantly.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Enforced team adherence to safety regulations and protocols.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Mattfeld Services
Carpenter and Installer
01.2017 - 01.2019
Job overview
- Custom Built wood furniture including Dining Room Tables, Entertainment Units, Coffee Tables, Barn Doors, Kitchen Islands, Wall Décor
- Installed new baseboards and trim work
- Removed old tile and laid down new tile and grouted
- Oversaw installation of new Office Furniture at different Businesses
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
- Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Measured, drilled and sawed materials to perform successful home improvements.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
Multi Parts
Program Manager
01.2015 - 01.2017
Job overview
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Participated in vendor selection and management process for program initiatives.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Consign It
Customer Service Manager
01.2009 - 01.2015
Job overview
- Box Truck Driver for Company
- Handle all shipping and Receiving Duties for the Company
- Provided Customer Service in the Store as required
- Wrote and went over Contracts with Customers
- Built custom furniture.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
US Navy
Logistics Specialist
01.2005 - 01.2009
Job overview
- Supervised over different Departments
- Handle all shipping and Receiving Duties for the Company
- Inventory and Shipping Manager of storerooms valued over $700 Million dollars
- Oversaw the Development of Protocols and Procedures for my ship's Outsourcing and Dispatching in its Transportation Department
- Responsible for maintaining over 100 Vehicles and the accounting of Gas Cards for each Vehicle.
Education
William T. Dwyer High School
Palm Beach State CollegeWest Palm Beach, FL
Associate of Arts from Business Management
12.2014
University Overview
- Dean's List Fall 2015
- 3.6GPA
Skills
- Private Pilot's license in Helicopters
- Have Secret Clearance
- Certified in Transportation of Hazardous Materials
- Safety Protocols and Procedures
- Customer Rapport
- Effective Communication
- Problem Solving Abilities
- Safety Compliance Awareness
- Strong Organizational Skills
- Professionalism and Punctuality
- Proficient in Microsoft Office
- Adobe Applications
Websites
Certification
Rotorcraft Private Pilots license
Hazmat Certifier
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Order and Delivery Specialist
Piper Aircraft
01.2020 - Current
Shipping and Parts Coordinator
Piper Aircraft
01.2020 - 04.2021
Navy Reservist
United States Naval Reserves
01.2017 - Current
Carpenter and Installer
Mattfeld Services
01.2017 - 01.2019
Program Manager
Multi Parts
01.2015 - 01.2017
Customer Service Manager
Consign It
01.2009 - 01.2015
Logistics Specialist
US Navy
01.2005 - 01.2009
William T. Dwyer High School
Palm Beach State College
Associate of Arts from Business Management