Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
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Ryan Jackson

Atlanta,GA

Summary

Dedicated Client Success Manager with a proven track record of building strong client relationships and driving customer satisfaction. Leveraging extensive experience in CRM and SaaS marketing, I excel in developing and implementing effective strategies to help clients achieve their business goals and maximize ROI. Skilled in onboarding, supporting, and retaining high-value accounts across diverse industries, I am committed to delivering exceptional service and fostering long-term partnerships. Passionate about empowering clients to create personalized, engaging customer experiences that drive loyalty and revenue.

Overview

8
8
years of professional experience

Work History

Client Success Manager

Emarsys
01.2022 - Current
  • Responsible for the satisfaction, retention, and growth of a portfolio fifteen mid-market and Enterprise customers, ensuring value-based business outcomes are achieved

Key Achievements: 2022 - 130% Target Achievement/2023 - 109% Target Achievement

Senior Sales Manager

Micro center
01.2020 - 01.2021
  • Responsible for recruiting, developing, and retaining a sales team of B2B and B2C sales professionals, ensuring key KPI and financial targets are achieved through value-based interactions

Key Achievements: Top Performing Location (Revenue) - 2021

Field District Manager

Simply mac
01.2016 - 01.2021
  • Responsible for overseeing the operations of multiple retail stores within the SE United States, driving profitability.

Education

Professional Sales Certificate -

Weber State University
Salt Lake City, UT
01.2016

Six Sigma White Belt -

United States Marine Corps
San Diego, CA
01.2007

Skills

  • Executive Briefs
  • Retention Strategies
  • Partner Alignment
  • Cross-Functional Collaboration
  • Customer Relations
  • Relationship Building
  • Best Practices
  • Risk Mitigation
  • Growth Strategies
  • Stakeholder relationships

Awards

  • 2022 - SAP Emarsys Top Performer - Existing Business
  • 2023 - SAP Emarsys Top Performer - Existing Business

Timeline

Client Success Manager

Emarsys
01.2022 - Current

Senior Sales Manager

Micro center
01.2020 - 01.2021

Field District Manager

Simply mac
01.2016 - 01.2021

Professional Sales Certificate -

Weber State University

Six Sigma White Belt -

United States Marine Corps

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Ryan Jackson