Ryan J. Flynn
Lakewood
Summary
Experienced hospitality professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Operator
Flynn Property Services LLC
01.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Assistant General Manager
The General
01.2017 - 01.2020
- Integral part of opening new restaurant offering residents a culinary and beverage revolution in suburban Philadelphia
- Work aside ownership to provide guests with streamlined service, timing and execution to develop lasting, quality relationship
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Responsible for payroll, scheduling and ensuring brunch, lunch and dinner service met excellence in guest satisfaction
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Head Bartender
Bistro Romano
01.2005 - 01.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
MBA - Business
Stayer University
On-LineSkills
- Client relationship building
- Customer-oriented
- Operations management
- Documentation and reporting
- Business planning
Certification
Wine Certification Program completion. Capitol Wine and Spirits, Philadelphia, PA
Proficient in Restaurant Express, Lavu and Aloha POS Systems
Certified TIPS Trainer
Serve Safe/RAMP Certified
Timeline
Owner/Operator
Flynn Property Services LLC
01.2020 - Current
Assistant General Manager
The General
01.2017 - 01.2020
Head Bartender
Bistro Romano
01.2005 - 01.2017
Wine Certification Program completion. Capitol Wine and Spirits, Philadelphia, PA
Proficient in Restaurant Express, Lavu and Aloha POS Systems
Certified TIPS Trainer
Serve Safe/RAMP Certified
MBA - Business
Stayer University
Similar Profiles
Godfried Boa-AmponsemGodfried Boa-Amponsem
Property Services & Management at RLS Property services LLc/ Builder Group LLCProperty Services & Management at RLS Property services LLc/ Builder Group LLC
REGIS WILMOTREGIS WILMOT
Owner/Operator at Tru Craft Property Services, LLCOwner/Operator at Tru Craft Property Services, LLC
Miranda LohnesMiranda Lohnes
Administrative Assistant at J & J Ryf Lawn and Property Services LLCAdministrative Assistant at J & J Ryf Lawn and Property Services LLC