Ryan Johnson
San Antonio
Summary
Results-oriented owner/operator with extensive experience in building strong client relationships and mentoring staff. Committed to fostering a collaborative team environment, ensuring compliance, and delivering exceptional service that drives repeat business and satisfaction.
Overview
17
17
years of professional experience
Work History
Owner/Operator
JC Home Services
San Antonio, TX
01.2009 - Current
- Directed daily operations to ensure high-quality home service delivery.
- Managed client relationships, fostering trust and repeat business through exceptional service.
- Implemented efficient scheduling systems to optimize workforce productivity and resource allocation.
- Trained and mentored new staff on operational standards and customer service protocols.
- Oversaw daily operations, ensuring compliance with industry regulations and company policies.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Lead Deck Builder
RBF Construction
San Antonio, TX
05.2018 - 09.2024
- Constructed and installed custom decks using various materials, ensuring quality craftsmanship.
- Collaborated with team members to execute large-scale projects efficiently and on schedule.
- Mentored junior builders in safety protocols and deck building techniques for improved performance.
- Evaluated blueprints to determine material requirements and project specifications accurately.
- Managed site preparations, including layout measurements and material organization for optimal workflow.
Lead Superintendent
Citadel Recovery
St Croix USVI
01.2018 - 05.2018
- Led project teams to ensure timely completion of recovery initiatives.
- Implemented operational improvements to enhance site safety and compliance.
- Coordinated logistics for equipment procurement and resource allocation.
- Mentored junior staff on best practices in recovery operations and safety protocols.
- Developed training programs to improve team performance and efficiency.
- Oversaw daily operations, ensuring adherence to regulatory standards and company policies.
- Evaluated project performance and implemented corrective actions as necessary.
- Fostered collaboration among cross-functional teams to achieve project goals effectively.
- Managed a team of construction professionals, fostering a collaborative environment and optimizing individual strengths for overall project success.
Education
High School Diploma -
Albrook High School
Saginaw, MNSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Operations oversight
- Financial planning
- Business operations management
- Recruiting and hiring
Timeline
Lead Deck Builder
RBF Construction
05.2018 - 09.2024
Lead Superintendent
Citadel Recovery
01.2018 - 05.2018
Owner/Operator
JC Home Services
01.2009 - Current
High School Diploma -
Albrook High School