Ryan Jones
Wichita,Kansas
Summary
Energetic and results-driven sales professional with over 16+ years of experience in consultative selling. Specializing in B2B sales through targeted cold outreach, relationship management, and strong negotiation skills. Leveraging a vast background in customer relations, strong interpersonal skills, and proven ability to exceed annual targets. Adept at managing broad pipelines within SalesForce CRM to optimize lead conversion rates and maximize revenue.
Overview
19
19
years of professional experience
Work History
Inside solutions advisor
Cox Communications
Wichita, KS
03.2025 - Current
- Conducted outbound sales calls to sell bundled voice, data, internet, and cloud services to business customers via phone and digital channels, enhancing client acquisition.
- Consult with business clients to identify technology needs, goals, and opportunities for product upselling.
- Tracked sales activities, win/loss data, and forecasts in internal CRM and spreadsheets to inform strategic decision-making.
- Explain technical product benefits clearly to help clients adopt next-generation business technologies.
- Managed contract renewal process to strengthen and maintain client relationships, ensuring continuity of service.
SR Associate In Home Sales Expert
AT&T Mobility
Wichita, Kansas
07.2021 - 09.2024
- Presented and sold AT&T wireless services, plans, and connected devices directly to customers. Provided hands on technology demonstration, WiFi network assessments, and assisted with smart home or mobile devices.
- Customer support addressing immediate customer questions or concerns regarding their new or existing services and explaining pricing, promotions, and billing details.
- Managed a pipeline book of business.
- Maintained a high level of product knowledge on new products and services to accelerate cross selling goals.
- Collaborated with sales teams, field technicians and retail locations to meet territory sales and service goals.
Business Development Representative
Jumpcrew
Wichita, KS
02.2021 - 07.2021
- Screen potential business opportunities, to facilitate sales pitch meetings and demonstrations.
- Connect with decision-makers and business leaders through cold outreach.
- Perform prospecting activities.
- Utilize CRM systems to manage sales pipeline and efficiently drive sales to close
Inbound Sales & Service Representative
AT&T Mobility
Wichita, KS
07.2020 - 11.2020
- Respond to customer inquiries via phone, email, and chat.
- Documented all customer interactions, account updates, and billing details accurately in the company CRM software.
- Resolved customer inquiries and complaints.
- Identified cross-selling and up-selling opportunities to promote new services and increase account values.
- Provide troubleshooting and technical support.
Retail Sales Advocate
Cricket Wireless
Wichita, KS
10.2007 - 07.2020
- Assist customers in choosing phones, accessories, and wireless plans.
- Activate new accounts and process upgrades or plan changes.
- Explain current promotions, deals and special offers.
- Lead outside marketing events.
- Process payments within POS systems.
- Lead peer to peer focus groups to collaborate best practices.
Education
Some College With Intention On Completing 4 Year Degree - Business Administration And Management
Butler Community College
El Dorado, KS09-2026
Skills
- CRM systems (SalesForce)
- Pipeline management
- Lead generation
- Account acquisition
- Cross-selling techniques
- Deep product knowledge
- Microsoft Excel and PowerPoint
- Objection handling
- Persuasive communication
- Active listening
Community Involvement
- Big Brothers and big sister former volunteer
- Youth basketball coach
- Habitat for humanity blitz build volunteer
- Annual neighborhood clean up activist
- Kansas adopt a teacher/Counselor wish list
Timeline
Inside solutions advisor
Cox Communications
03.2025 - Current
SR Associate In Home Sales Expert
AT&T Mobility
07.2021 - 09.2024
Business Development Representative
Jumpcrew
02.2021 - 07.2021
Inbound Sales & Service Representative
AT&T Mobility
07.2020 - 11.2020
Retail Sales Advocate
Cricket Wireless
10.2007 - 07.2020
Some College With Intention On Completing 4 Year Degree - Business Administration And Management
Butler Community College