Carmen Demichele
Clinton Twp
Summary
Expirenced sales professional with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
1-800-Hansons
06.2025 - Current
- Exceed weekly sales goals by setting over 50 qualified leads week to week, maintain 80%-90% demonstration rate and 75% sold rate.
- Schedule 60-90 minute in-home sales appointments with homeowners looking to have roof, siding, gutters, windows, trim, bathtubs and showers replaced and installed in their homes.
- Exceed sales goals, by asking the right probing questions to make sure the caller is a qualified homeowner, who can be sold on our products when our certified home improvement expert goes out to their home.
- Maintain excellent customer service experience by using active listening to provide the caller with a helpful and positive resolution.
Account Executive
Concentrix
12.2021 - 09.2023
- LinkedIn Marketing Solutions Account Manager
- Managed a portfolio of 300 LinkedIn client accounts, consistently exceeding quarterly sales targets
- Developed subject matter expertise on LinkedIn Marketing Solutions to deliver marketing strategizes for company's paying to advertise and run campaigns on LinkedIn.
- Built and maintained client relationships by meeting with them quarterly on a 30-60 minute zoom call to help them find advertising solutions on LinkedIn
Resolutions Coordinator - Operations Specialist
United Wholesale Mortgage, LLC
07.2018 - 10.2021
- Coordinated corrections to errors in Title Policies and Mortgage documents, for eligibility of the loan to be bundled and sold in loan servicing sale.
- Cultivated strong relationships with title agents, law offices, county clerk officials, and mortgage brokers to resolve document discrepancies in post-closed mortgage files.
- Maintained a 100% client service call score by ensuring timely, accurate communication and follow-up.
- Mentored new team members, due to my friendly and positive attitude, work performance and operational efficiency.
Lead Generator
International Bancard
10.2017 - 03.2018
- Qualified prospects through high-volume cold calling and diligent CRM management.
Customer Account Manager & Territory Sales Representative
Organic Skin USA
09.2016 - 10.2017
- Managed sales accounts across 32 states, consistently surpassing monthly sales goals by upselling and cross-selling products.
- Expanded the customer base by adding 4-10 new wholesale accounts monthly through strategic prospecting and relationship building.
- Represented the brand at trade shows, boosting product awareness and generating new leads.
Membership Coordinator
Michigan Regional Council of Carpenters & Millwrights
08.2015 - 04.2016
- Coordinated union meetings and member engagements.
- Met customer call guidelines for service levels, handle time and productivity.
Inside Sales Representative
Carmela Specialty Foods
08.2014 - 08.2015
- Managed client accounts and supported outside sales initiatives.
Education
Bachelor of Science - Broadcasting & Communications
Central Michigan University
Mount Pleasant, MISkills
- Account Management & Client Relationship Building
- Pipeline & Territory Management
- Customer Presentations & Engagement
- Conflict Resolution & Adaptability
- Strategic Selling & Negotiation
- CRM Systems (Salesforce)
- Lead Generation & Sales Expertise
- Data-Driven Sales Strategies
Timeline
Inside Sales Representative
1-800-Hansons
06.2025 - Current
Account Executive
Concentrix
12.2021 - 09.2023
Resolutions Coordinator - Operations Specialist
United Wholesale Mortgage, LLC
07.2018 - 10.2021
Lead Generator
International Bancard
10.2017 - 03.2018
Customer Account Manager & Territory Sales Representative
Organic Skin USA
09.2016 - 10.2017
Membership Coordinator
Michigan Regional Council of Carpenters & Millwrights
08.2015 - 04.2016
Inside Sales Representative
Carmela Specialty Foods
08.2014 - 08.2015
Bachelor of Science - Broadcasting & Communications
Central Michigan University