Josue Diaz

Provided operational and administrative support for contractor accounts and internal sales teams while managing high-volume client requests and CRM documentation.

• Managed and maintained customer records and opportunity pipelines in Salesforce CRM, ensuring accurate documentation, follow-ups, and status tracking.
• Coordinated with vendors and internal teams to organize product availability, pricing, and order logistics.
• Assisted with documentation and tracking of customer requests, ensuring timely responses and accurate information sharing across teams.
• Maintained organized records of transactions, communications, and project details to support reporting and operational efficiency.
• Communicated with multiple stakeholders to resolve issues, coordinate next steps, and support smooth project execution.

Supported contractor and business customers while managing administrative tasks, order coordination, and in-store operational processes.

• Assisted contractors and business customers with project purchases while maintaining accurate transaction and account records.
• Managed multiple customer requests simultaneously while meeting strict timelines in a fast-paced retail environment.
• Coordinated product sourcing, inventory checks, and order fulfillment with internal teams.
• Maintained organized documentation for large contractor purchases and special orders.
• Provided clear communication to customers regarding timelines, order status, and purchasing options.
• Collaborated with team members to support store initiatives and improve customer experience.