Sashana Harris
Lawrenceville,GA
Summary
Dynamic professional with extensive experience at The Home Depot, excelling in customer service and sales support. Proven track record in CRM management and quality assurance, fostering strong client relationships and driving sales growth. Adept at problem-solving and team collaboration, ensuring timely delivery and compliance with standards.
Overview
4
4
years of professional experience
Work History
Inside Sales Support Representative
The Home Depot
Atlanta, GA
03.2025 - Current
- Prepared quotes, processed orders, and managed follow-ups for outside sales representatives to ensure timely responses.
- Maintain CRM updates, track opportunities, and resolve order issues.
- Supported Pro customers and contractors with product inquiries, orders, and service needs to enhance customer satisfaction.
- Built strong customer relationships that contributed to long-term business growth.
- Coordinate with vendors and distribution centers to ensure product availability and timely delivery.
Quality Assurance Lab Technician
Publix Supermarkets Inc.
Dacula, GA
01.2025 - Current
- Ensured adherence to HACCP, GMP, and SQF standards to maintain product integrity.
- Conduct routine lab tests on raw materials, in-process, and finished products.
- Perform environmental sampling, allergen verification, and sanitation monitoring.
- Documented test results, deviations, and corrective actions to support compliance audits.
- Collaborated with production teams to address and resolve quality issues promptly.
Department Supervisor - Specialty
The Home Depot
Lawrenceville, GA
03.2024 - 03.2025
- Drove sales by generating leads and analyzing sales trends.
- Led, trained, and coached associates to enhance customer service experience.
- Resolved customer concerns while coordinating with cross-functional teams to ensure effective solutions.
- Manage inventory, product placement, and stock discrepancies.
- Maintain department organization and ensure policy compliance.
Pro Account Sales Associate
The Home Depot
Lawrenceville, GA
04.2022 - 03.2024
- Provided tailored solutions to fulfill customer project requirements and timelines.
- Established rapport with Pro customers to enhance product selection experience.
- Informed clients about promotions and product offerings to drive sales engagement.
- Maintained accurate customer account records and prospected new clients.
- Trained new associates on processes and customer service.
Education
B.A. - Entertainment & Cultural Enterprise Management
University of the West Indies
MonaCertificate - Event Management, Marketing & Sales
University of the West Indies
MonaHigh School Diploma - Associate Degree in Humanities
Holy Childhood High School
Kingston, JamaicaSkills
- Customer service and sales support
- CRM management
- Sales forecasting
- Data entry
- Quality assurance
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Account management
- Initiative and leadership
Timeline
Inside Sales Support Representative
The Home Depot
03.2025 - Current
Quality Assurance Lab Technician
Publix Supermarkets Inc.
01.2025 - Current
Department Supervisor - Specialty
The Home Depot
03.2024 - 03.2025
Pro Account Sales Associate
The Home Depot
04.2022 - 03.2024
B.A. - Entertainment & Cultural Enterprise Management
University of the West Indies
Certificate - Event Management, Marketing & Sales
University of the West Indies
High School Diploma - Associate Degree in Humanities
Holy Childhood High School