Michelle McGuire

Inside Sales

Kenner

Summary

Experienced Inside Sales Representative with proven record of success in developing customer relationships and closing sales.

Sales support professional prepared for this role with strong interpersonal skills and ability to navigate complex customer needs. Adept at coordinating with teams, ensuring seamless communication, and delivering consistent results. Versatile problem-solver with knack for adapting to changing demands and priorities. Skilled in CRM tools, order processing, and client relationship management.

Overview

years of professional experience

Work History

Inside Sales Support Representative

Lattner Boiler Company

12.2017 - 01.2025

Built long-term customer relationships by providing accurate price quotes, production updates, product recommendations and initiating customer-centric services, helping to increase revenue and exceed sales targets
Created and maintained Production schedule and attended weekly Production meetings
Managed customer files
Supported Sales Engineers by providing proper literature, updated customer information and updated parts availability for accurate lead-times
Assisted with trade show coordination and attended exhibitions when necessary
Arranged for domestic and export shipping with export packing and crating as need by courier services, air/ocean consolidations/direct and prepared export documentation
Tracked all shipments to ensure proper customs clearance and on-time delivery

Human Resource Support Representative

Highway Equipment Company

02.2011 - 12.2017

Prepare, and maintain employee handbook, policy manual and position description
Assist in administering hourly review program
Schedule annual Human Resources & Safety training while assisting trainers, as needed
Generate reports from Human Resources & Safety training to track best practices
Maintain benefits enrollments
Responsible for confidential employee files and Human Resource filing systems
Develop, produce and distribute company-wide communication including weekly newsletter
Coordinate company outreach including plant tours and corporate visits
Create collateral materials that include tour maps, scripts and related materials
Facilitate the company wellness program
Coordinated employee activities including picnics, special events and quarterly meetings

Education

Associate of Arts - Merchanidise Marketing

Fashion Institute of Design and Merchandising, Los Angeles, CA

01.1992

Concentration in marketing, product placement, campaign design, management and brand creation

Skills

Goal-oriented mindset
Experienced with Microsoft Office applications
Customer relationship development
Collaborative teamwork

Analytical problem-solving
Proficient in prioritizing tasks
Effective multitasking
Responsive to evolving circumstances

Timeline

Inside Sales Support Representative - Lattner Boiler Company

12.2017 - 01.2025

Human Resource Support Representative - Highway Equipment Company

02.2011 - 12.2017

Fashion Institute of Design and Merchandising - Associate of Arts, Merchanidise Marketing