Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Jordon

Long Beach,CA

Summary

Dedicated account manager with a strong background in client relations and customer service. Proven ability to enhance satisfaction and streamline account management processes, driving improved client loyalty.

Overview

13
13
years of professional experience

Work History

Account Manager

GLS North America
Torrance, CA
07.2019 - Current
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

Quality Control Manager

The Westside Group
Torrance, CA
04.2016 - 07.2019
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Streamlined quality control processes, resulting in increased efficiency and reduced costs.
  • Initiated corrective actions when necessary, addressing product or process issues promptly to minimize impact on operations.
  • Reduced turnaround time for quality concerns by establishing efficient communication channels between departments.
  • Determined quality department standards, practices, and procedures.

Automotive Detailer

The Westside Group
Torrance, CA
04.2013 - 04.2016
  • Operated advanced detailing equipment to enhance vehicle appearance and protect finishes.
  • Conducted thorough inspections to identify areas needing improvement and addressed deficiencies.
  • Provided exceptional customer service by addressing client concerns and ensuring their expectations were met or exceeded.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.

Education

Business Management

Rio Hondo College
Whittier, CA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

GLS North America
07.2019 - Current

Quality Control Manager

The Westside Group
04.2016 - 07.2019

Automotive Detailer

The Westside Group
04.2013 - 04.2016

Business Management

Rio Hondo College
Ryan Jordon