- Music
- Camping
- Road Trips
Ryan Katsantones
Tempe,AZ
Summary
Dynamic professional with a proven track record as an Appointment Setter at Quality Home Improvements, excelling in high-volume call environments. Skilled in Salesforce CRM and cold calling, I effectively scheduled appointments and enhanced communication strategies, contributing to increased client engagement and satisfaction. Known for a positive attitude and strong telephone etiquette.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Quality Home Improvements
Hoffman Estates, IL
02.2019 - 06.2025
- Conducted outbound calls to schedule appointments with potential clients
- Assisted in preparing appointment schedules for sales team
- Developed scripts to enhance communication effectiveness during calls
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
Correctional Officer
Miami Correctional Facility
Bunker Hill, IN
03.2022 - 03.2023
- Supervised daily activities of inmates to ensure safety and compliance with facility regulations.
- Conducted regular inspections of premises to identify security breaches or maintenance issues.
- Managed inmate classification and movement within the facility to maintain order and security.
- Collaborated with law enforcement agencies during investigations and incident responses.
Education
High School Diploma
South Elgin High School
South Elgin, IL01-2012
Skills
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- High-volume call environments
- Cold calling
- Setting appointments
Interests
Timeline
Correctional Officer
Miami Correctional Facility
03.2022 - 03.2023
Appointment Setter
Quality Home Improvements
02.2019 - 06.2025
High School Diploma
South Elgin High School