RYAN C. KAYTON

• Achieved significant engagement of participants across NY, NJ, and CT through effective strategic growth and operations management of an adaptive sports initiative. Successfully coordinated over 100 annual clinics and events, enhancing participant experience. Strengthened partnerships and maintained effective instructor networks, fostering positive relationships with families, sponsors, and partner organizations.
• Managed budgets and financial reporting, ensuring compliance with organizational standards.
• Collaborated with stakeholders to design educational programs promoting youth involvement in golf.
• Mentored team members, fostering professional growth and improving overall performance metrics.
• Analyzed program effectiveness, recommending improvements based on participant feedback and outcomes.
• Oversaw marketing strategies to increase awareness of foundation initiatives within the community.
• Established partnerships with local organizations to expand outreach efforts and resource availability.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Collaborate with business leaders, nonprofits, educational institutions, and corporate partners to support workforce development initiatives and strategic partnerships.
• Established partnerships with external organizations, expanding resources and support for university initiatives.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.

Facilities: Back Nine Golf – Farmingdale, NY | Northport Golf Course – Northport, NY | Pickle N Par – Melville & Smithtown, NY | X-Golf Commack – Commack,

Delivered 200+ private lessons, group clinics, and player development sessions annually for golfers ranging from beginners to competitive players.
Designed and implemented individualized coaching programs utilizing TrackMan, Foresight GCQuad, Golfzon, Full Swing, and video analysis technology to assess performance and accelerate player improvement.

• Cultivated and maintained a 90%+ client retention rate through personalized instruction, consistent communication, and results-driven coaching strategies.
• Coordinated and led instructional clinics, camps, corporate outings, and community engagement events, serving golfers of varying ages, abilities, and experience levels throughout Long Island.
• Leveraged advanced launch monitor and simulator technology to analyze club speed, ball speed, launch angle, spin rate, carry distance, and dispersion patterns, translating data into actionable player development plans.
• Generated and sustained a strong referral-based client portfolio, with a significant percentage of new business originating from repeat clients and word-of-mouth recommendations.
• Advised golfers on practice planning, course management, equipment selection, and long-term player development strategies to support measurable improvement and scoring goals.
• Collaborated with facility ownership, management teams, and industry professionals to enhance instructional programming, increase participant engagement, and elevate the overall client experience.
• Developed customized improvement plans that enhanced ball-striking consistency, distance control, scoring performance, and on-course confidence.
• Managed instructional schedules and client relationships across four premier golf and entertainment facilities, maintaining exceptional service standards and customer satisfaction.
• Established a reputation for delivering high-touch, personalized coaching experiences that resulted in strong client retention and referral growth.
  Successfully integrated industry-leading golf technology and performance analytics into instruction to provide objective feedback, measurable benchmarks, and data-driven player development.
• Delivered instruction and player development services across multiple high-volume facilities while maintaining outstanding client engagement, professionalism, and service excellence.
  

Progressed through multiple operational, instructional, hospitality, and leadership roles over seven years at Crab Meadow Golf Course (Northport, NY) and Dix Hills Golf Course (Dix Hills, NY).

Career Progression

• Outside Service & Cart Operations Attendant
• Pro Shop Attendant
• Food & Beverage Lead
• Assistant Golf Instructor
• Golf Operations & Customer Experience Manager

Key Accomplishments

• Managed daily operations of high-volume golf facilities serving thousands of guests annually.
• Oversaw customer experience initiatives, staffing, scheduling, and operational logistics.
• Coordinated tournaments, outings, leagues, instructional programs, and special events.
• Supported retail operations, inventory management, merchandising, and purchasing.
• Delivered exceptional hospitality and service standards across multiple departments.
• Built strong relationships with golfers, guests, instructors, vendors, and community stakeholders.
• Trained and mentored staff members while supporting leadership initiatives.
• Developed expertise in operations management, hospitality, customer service, and business administration.

Supported daily operations at one of Long Island's premier private clubs while providing exceptional member service in a high-expectation hospitality environment.

Key Accomplishments

• Assisted members and guests with merchandise sales, tee time management, and daily club operations.
• Supported tournament administration, member events, and private club programming.
• Maintained professional communication with members, guests, golf professionals, and management staff.
• Delivered a high-touch service experience focused on attention to detail and member satisfaction.
• Developed experience serving affluent clientele within a luxury private club environment.

• Coordinated tournament logistics and participant services.
• Worked directly with club leadership, sponsors, golf professionals, and competitors.
• Assisted with registration, scoring systems, and event administration.
• Supported the successful execution of professional and amateur championships.