Mitchell Haveman
Grand Rapids,MI
Summary
Business management graduate with leadership experience in event operations, administrative support, customer service, inventory control, and financial administration. Coordinates 60+ annual events, manages schedules, staff, vendors, and client communication, and keeps records accurate in fast-paced settings. Known for clear communication, organization, and steady handling of multiple priorities.
Overview
7
7
years of professional experience
Work History
Golf Shop Manager / Assistant Pro
BOULDER CREEK GOLF CLUB
Grand Rapids, MI
01.2020 - Current
- Supervised, trained, and coordinated 25+ employees to ensure efficient daily operations and optimal staffing levels.
- Manage daily business operations including scheduling, purchasing, inventory, records, cash handling, deposits, and point-of-sale activity.
- Handle high-volume customer and staff inquiries, independently resolving issues and communicating solutions professionally.
- Identified and implemented improvements to daily processes and operational efficiency while delivering high-level customer service.
- Maintained accurate customer, financial, inventory, and operational records while managing multiple priorities in a fast-paced environment to support informed decision-making.
- Provide administrative support to management and employees, including payroll and benefits administration, daily requests, and special projects.
- Prepare financial documentation, reports, purchase orders, and other administrative materials with strong attention to detail.
- Utilize Microsoft Office and business systems to manage information, documentation, schedules, and operational responsibilities.
Tournament Director
BOULDER CREEK GOLF CLUB
Grand Rapids, MI
01.2023 - Current
- Increased annual event participation by 33%, from 3,555 participants in 2023 to 4,726 in 2024, generating $80,000+ in additional revenue.
- Coordinate 60+ annual events, managing schedules, contracts, invoices, payments, staffing, vendors, clients, and event documentation.
- Coordinated employees, vendors, sponsors, and clients to ensure effective communication and successful event execution.
- Acted as the primary contact for clients, businesses, and organizations, fostering relationships and resolving issues throughout the planning process.
- Managed multiple projects and deadlines simultaneously, adapting to changing requirements and time-sensitive requests.
Education
Bachelor's Degree - Business Management and Administration
GRAND VALLEY STATE UNIVERSITY
Allendale, MISkills
- Scheduling & Coordination
- Purchasing
- Inventory Management
- Data & Record Management
- Financial Administration
- Microsoft Excel & Word
- Microsoft Office
- Project Coordination
- Business Operations
- Customer Service
- Client Relationship Management
- Operations oversight
- Team Leadership
- Team leadership
- Problem Solving
- Problem solving
- Conflict resolution
- Operational improvement
- Time Management
Timeline
Tournament Director
BOULDER CREEK GOLF CLUB
01.2023 - Current
Golf Shop Manager / Assistant Pro
BOULDER CREEK GOLF CLUB
01.2020 - Current
Bachelor's Degree - Business Management and Administration
GRAND VALLEY STATE UNIVERSITY