Ryan Keegan
Chandler,AZ
Summary
Reliable professional quickly masters new concepts and skills, eager to secure entry-level Assembly position. Passionate about following procedures and adhering to quotas. Strong history of communication and adapting to new situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
07.2022 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Customer Service Representative
Lowe's
09.2021 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Donation Attendant
Goodwill
04.2016 - 07.2017
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Displayed excellent customer service when greeting customers and accepting donations.
- Assisted in loading and unloading of transport trucks.
- Prepared shipments of items for transport to alternate locations.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Opened and closed facility according to operating hours to secure donations and funds.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05.2016
Skills
- Workstation Maintenance
- Detail-Oriented
- Relationship Building
- Active Listener
- Team Player
- Excellent Memory
- Adaptive and Creative
- Inventory Management
- Performance Improvement
- Calm Under Pressure
Timeline
Barista
Starbucks
07.2022 - Current
Customer Service Representative
Lowe's
09.2021 - 05.2022
Donation Attendant
Goodwill
04.2016 - 07.2017
High School Diploma -
Mountain Pointe High School
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