Ryan Keenan
Green Bay,WI
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
20
20
years of professional experience
Work History
Dispatcher / Customer Service Representative - Shipper
Carew Concrete & Supply
Green Bay, WI
09.2023 - Current
- Ensure that safety is a priority at all times and should consistently provide guidance team members and customers that encourages safe behavior
- Schedule orders in accordance with current management guidance to ensure we do not build a schedule that sets the stage for a DOT hours-of-service violation
- Develop relationships with customers so as to enhance our ability to negotiate delivery parameters that meet the needs of both parties
- Resolve problems as quickly and effectively as possible
- Use active listening skills, their industry knowledge, common sense, and open-ended questions to discover and meet customer needs
- Use interpersonal skills, empathy and common sense to identify and address customer frustrations, focusing on fixing the customer's problem, rather than explaining to them why it happened.
- Accurate order entry
- Directed dispatching, routing, and tracking of 10-20 fleet vehicles.
Fleet Manager
Roehl Transport
Neenah, WI
07.2022 - 08.2023
- Work directly with drivers, customer service team, and other members of Roehl to develop business, find creative solutions and build strong relationships
- Support driver's safety and success by coaching drivers through drive cam instances
- Ensuring drivers have productive freight to haul
- Deliver all freight on time and Accident-free
- Foster an environment that provides a solid work/life balance for drivers.
Residential Assistant Supervisor
Jackie Nitschke Center
Green Bay, WI
08.2020 - 02.2022
- Scheduling of all other Residential Assistants
- Was part of the hiring/terminating of Residential Assistants
- Training New Residential Assistants
- Implementation of new processes and procedures.
- Budgeting food and supplies for the inpatient portion of the company.
- Client health and medication monitoring
- Monitor and report client behavior in all environments.
- Redirected behavioral challenges
- Maintained client records
- Provided supportive training in daily living skills and food preparation
- Intervened in emergency situations and attempted to avert potential crises
- Maintained cleanliness, safety, and physical condition of home and premises
- Established positive relationships with clients, their family, and their support network.
- Encouraged client compliance with the treatment the therapist/counselor is providing
- Meal prep and light household maintenance.
Founder/Owner
The Eclectic Market
05.2014 - 03.2020
- Maintained files and administrative records
- Bookkeeping and inventory management.
- Established or identified prices of goods and services and tabulate the bills
- Successfully resolved any store issue by investigating problems and developing solutions
- Prepared sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner
- Created marketing ideas and implemented them on my own or with help of friends, such as business cards, brochures, word of mouth, social media, renting booth space at events that are related to the nature of my business.
- Organized large industry wholesale trade shows
- Managed maintenance of the building and maintained a clean and orderly store.
Retail Sales Store Manager
Boston Inc, DBA Furniture & Appliance Mart
05.2006 - 01.2014
- Successfully managed the warehouse, delivery, and sales staff a large furniture retail store
- Successfully resolved any store issue by investigating problems and developing solutions
- Created staff schedule, processed payroll
- Daily cash balancing, depositing, and processing of financing contracts
- Serviced existing accounts, established new accounts daily
- Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, and competitors pricing of merchandise
- Set, met, and exceeded monthly/quarterly/annual store goals
- Maintained personal sales goals while continuing to perform daily management responsibilities
- Delegated work as needed to provide a more efficient environment
- Worked with the corporate marketing department to develop growth strategies
Education
Some College (No Degree) - Computer Programming
Herzing University
Madison, WI01-2004
HSED -
Northeast Wisconsin Technical College
Green Bay, WI01-2003
Skills
- Retail sales proficiency
- Effective interpersonal communication
- Experience in store operations
- Experience in managing teams
- Prioritization and scheduling expertise
- Crisis management skills
- Experienced in software usage
- Proficient in Microsoft Office suite
- Engaged listening
- Strong attention to detail
- Experienced with dispatch software systems
- Resilience under pressure
- Effective dispatch management practices
- Delivery scheduling oversight
- Skilled in organizing schedules
- Relationship building expertise
- Logistics coordination
- Analytical decision-making
- Efficient time management
Timeline
Dispatcher / Customer Service Representative - Shipper
Carew Concrete & Supply
09.2023 - Current
Fleet Manager
Roehl Transport
07.2022 - 08.2023
Residential Assistant Supervisor
Jackie Nitschke Center
08.2020 - 02.2022
Founder/Owner
The Eclectic Market
05.2014 - 03.2020
Retail Sales Store Manager
Boston Inc, DBA Furniture & Appliance Mart
05.2006 - 01.2014
Some College (No Degree) - Computer Programming
Herzing University
HSED -
Northeast Wisconsin Technical College