Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Ryan Knutsen

Summary

Skilled Account Coordinator with comprehensive experience in managing client accounts, coordinating marketing strategies, and providing exceptional customer service. Possess strong analytical skills to identify trends and develop key business strategies. Demonstrated ability to foster productive relationships with clients and colleagues, resulting in improved account management processes. Committed to delivering high-quality results while meeting rigorous performance targets.

Overview

3
3
years of professional experience

Work History

Account Coordinator

Evans Transportation
Eagan , MN
2022.12 - Current
  • Oversaw daily operations for transportation services for my client Caterpillar.
  • Worked with carriers to ensure shipments were handled in a proper manner.
  • Handled expedited and hot shipments that were critical to our client.
  • Building relationships with our client to help my company further grow this account.
  • Handled accessorial duties and issues that would arise daily.
  • Worked with various shippers and receivers in order to ensure processes would go smoothly.

Customer Service Representative

Allegro Home Delivery
Eagan , MN
2021.12 - 2022.05
  • Resolved multiple inquires a week by initiating and facilitating troubleshooting for third-party delivery companies
  • Helped company obtain high quality customer service marks through the use clear and concise communication skills
  • Performed data entry on delivery tracking systems for recording call notes, questions, inquiries, and resolutions.

Tournament Supervisor

Lakeville Baseball Association (LBA)
Lakeville , MN
- 2019.08
  • Supervised a crew of employees who were responsible for maintaining the baseball fields during tournaments
  • Facilitated communications between parents, coaches, and players
  • Organized eight tournaments for LBA and Minnesota State Baseball Association
  • Spearheaded administrative work for the tournaments such as: verifying player eligibility, checking-in teams, and coordinating umpires.

Education

Bachelor's in Business - Supply Chain Management And Marketing

Iowa State University
Ames, IA
05.2022

Skills

  • Tableau
  • SalesForce
  • Microsoft Office
  • Leadership
  • Communication
  • Collaboration
  • Problem Solving
  • Self-motivation
  • Time Management

Professional Development

  • Residence Hall, Ames, IA, Vice President, 01/2019, 05/2019, Developed and managed a budget that was used to coordinate hall events., Organized and oversaw events for the resident hall for student networking., Sat on the resident hall board of directors that participated in voting of critical resident hall decisions.
  • Inter Residence Hall Association Rep & Floor Treasurer, Ames, IA, 08/2018, 01/2019, Developed and managed a budget that was used to coordinate hall events., Organized and oversaw events for the resident hall for student networking., Sat on the resident hall board of directors that participated in voting of critical resident hall decisions., Responsible for a purchase card that was used to make purchases for Larch Resident Hall, Floor 4

Timeline

Account Coordinator

Evans Transportation
2022.12 - Current

Customer Service Representative

Allegro Home Delivery
2021.12 - 2022.05

Tournament Supervisor

Lakeville Baseball Association (LBA)
- 2019.08

Bachelor's in Business - Supply Chain Management And Marketing

Iowa State University
Ryan Knutsen