Ryan Kong
McDonough,GA
Summary
An energetic healthcare professional holding a B.S. in Exercise Science. In addition, I'm an organized coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Currently looking for a leadership opportunity that will provided a chance for career advancement.
Overview
9
9
years of professional experience
Work History
DME Coordinator
Aylo Health Sleep Center
05.2023 - Current
- Set up and import home sleep studies using Alice NightOne G3
- Set up New CPAP/ BiPAP devices and explain how the treatment is being billed and monitored
- Perform routine downloads on PAP devices to ensure patient efficacy to treatment
- Reissue replacement supplies for patient PAP therapy
- Monitor daily task folder and complete all requests within 24 hours
- Attend monthly town hall meeting
- Insurance verification.
Customer Service Coordinator
Hewlett Packard Enterprise
09.2021 - 05.2023
- Remote full time position
- Dispatch for field service or technical support
- Implement specified changes to processes and tools to improve performance, efficiency, and customer satisfaction
- Monitor open tickets for various federal/commercial accounts
- Attend biweekly meetings via Teams
- Utilize Genesys Softphone for inbound and outbound calls
- Monitor various email mailboxes for special customer requests
- Monitor Sharepoints to ensure current open cases progress to a resolution and/or closure.
Durable Medical Equipment Coordinator
Ancillary Advantage
02.2016 - 03.2020
- Utilize Touchworks, Athena Health and EPIC for patient records
- Coordinate both home and satellite office
- Provide proper fitting and education of orthopedic durable medical equipment (DME) to patients
- Conduct routine inventory checks
- Process and file necessary paperwork to facilitate billing on behalf of the practice
- Collect payments
- Assist with training clinical staff located at the satellite office on all durable medical equipment
- Liaison between various vendors/reps and the physicians of the practice
- Collect specific measurements and/or molds for specialty braces such as AFO and functional knee braces.
Education
B.S. Exercise Science -
Georgia State University
07.2011
Skills
- Initiate and manage prior authorizations
- EMR proficient
- Patient scheduling
- Recruiting
- Training
- Onboarding
- Insurance verification
- HIPAA certified
- Contract management
Internship
Internship, Immediate Care Centers of GA, Tyron, GA, MM/DD/YY
Websites
Accomplishments
In my current role I hold a 5 star customer service satisfaction score contributing to the Sleep Center overall NPS score of 100%.
Timeline
DME Coordinator
Aylo Health Sleep Center
05.2023 - Current
Customer Service Coordinator
Hewlett Packard Enterprise
09.2021 - 05.2023
Durable Medical Equipment Coordinator
Ancillary Advantage
02.2016 - 03.2020
B.S. Exercise Science -
Georgia State University
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