Ryan Krill
Bayville
Summary
Results driven retail leader seeking to expand my career into a larger retail environment. My goal is to gain more experience in retail operations and broaden my knowledge to progress in my retail management career.
Overview
5
5
years of professional experience
Work History
Food and Beverage Manager
Wawa
01.2023 - Current
- Responsibilities of all previous positions
- Created a safe and clean food safe environment at multiple locations
- Interviewed and hired multiple qualified candidates to maintain a morale driven work environment
- Maintained exceptional scores for internal food safety audits and local health departments at multiple locations
- Trained and coached associates to maintain the highest food quality and customer service possible
- Maintained exceptional store controllables, i.e., shrink, spoilage, and labor
- Ensured all HOB (Health of Business) metrics were met with passing scores
- Executed new company rollouts and initiatives
- Trained externally hired supervisors and managers to become proficient in day-to-day operations in store and out of store
- Identified and researched food quality risk issues and worked closely with QARS (Quality Assurance Risk and Safety) to resolve any issues
- Created order guides based on customer demand and needed stock buffer
- Monitored and executed all day-to-day retail cash functions, i.e., sending and receiving cash deliveries, transferring cash between safes, ordering cash, investigating discrepancies, and monitoring associate transactions through an AI platform to ensure accuracy
- Led multiple company wide reports to target specific retail and food service profit building opportunities
- Joined the companies internal "Young Professionals" program to help other young leaders navigate through management
- Joined the companies new market expansion team to assist in the opening of new and adjacent markets
Customer Service Supervisor
Wawa
06.2021 - 02.2023
- Responsibilities of all previous positions
- Provided and maintained a high level of customer service through coaching associates
- Trained associates on how to deescalate a customer situation properly
- Completed daily cycle counts to ensure store stock levels were accurate
- Researched all cycle count discrepancies through SAP reporting
- Executed all promotional retail rollouts
- Managed all planogram changes
- Completed retail recalls and immediate product removal requests
- Maintained a high team morale and rewarded great work through internal and external methods
- Created positive relationships with vendors to ensure stock levels were accurate to location customer count
Night Supervisor & Food and Beverage Supervisor
Wawa
09.2019 - 06.2021
- Entry level management positions that required me to run shift and maintain an efficient retail environment
Education
High School Diploma -
Central Regional High School
Bayville, NJ06.2019
Certificate of Computer Science -
Toms River Vocational Technical School
Toms River, NJ06.2019
Skills
- Time Management
- Delegation
- Communication
Timeline
Food and Beverage Manager
Wawa
01.2023 - Current
Customer Service Supervisor
Wawa
06.2021 - 02.2023
Night Supervisor & Food and Beverage Supervisor
Wawa
09.2019 - 06.2021
High School Diploma -
Central Regional High School
Certificate of Computer Science -
Toms River Vocational Technical School
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