Ryan Lamb

• Created a positive retail environment for employees and customers.
• Mitigated business risks by working closely with staff members and assessing performance.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Created schedules and monitored payroll to remain within budget.
• Analyzed market trends to inform business decisions and strategies.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Designed sales and service strategies to improve revenue and retention.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Planned gun shows and industry events throughout the state.
• Implemented demo days to teach employees and customers about the functionality, technology, and use of night vision and thermal products in a safe environment.

• Extensive knowledge about night vision and thermal products.
• Analyzed customer needs and recommended appropriate products or services.
• Worked closely with customers to educate them on products and technology.
• Maintained hundreds of thousands of dollars in inventory for the store.
• Exceeded monthly sales goals consistently.
• Implemented strategies to take advantage of new opportunities.
• Identified needs of customers promptly and efficiently.
• Oversaw quality control to identify inconsistencies and malfunctions.

• Manage all day to day range operations and staff.
• Opening duties for the entire range.
• Maintain the schedule and direction of all range staff members.
• Enforce all safety and legal guidelines the customers and staff must follow.
• Conducted studies of range use to determine optimal standards for fair and sustainable use.
• Provided exceptional service and support to general public by fielding calls regarding customer questions and concerns.
• Maintained staff member well-being on a day to day basis.
• Worked closely with upper management to continue supplying customers with a top of the line shooting experience and facility to exercise their Second Amendment rights.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with VIP members and guests in the Patriot Club.
• Planned and hosted holiday parties, corporate events, and private range sessions for VIP members of the Patriot Club.

• Assisted in opening duties and providing a top of the line retail sales floor for firearms and related items.
• Sold and purchased a wide variety of firearms and accessories.
• Submitted special orders for customers.
• Trained employees on all firearms related knowledge.
• Maintained a bound book for all 4473, background check, and NFA paperwork information for a large inventory of firearms, suppressors, and other regulated items.
• Helped customers by answering questions and locating merchandise.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

• Provide a safe and informative shooting experience for customers
• Maintain bay safety and cleanliness
• Host corporate and private shooting events
• Teach educational and recreational beginner shooting packages
• Enforced range rules and removed violators.
• Effectively instructed students on rifle, pistol and shotgun marksmanship using wide variety of teaching aids and motivational strategies.

• MFD Support manager and IT customer support representative.

• In charge of overseeing and managing national fleet of printers, fax machines, and computer equipment used by Hanger clinics and national hospitals.

• Plan and schedule installs and removals of devices.

•Manage national account and lease information.

• Main contact for IT customer support.

Office manager duties for various contract companies around Austin including several law firms, Universities, and various local businesses.

On Site customer service representative. In charge of major printing and finishing jobs for the University of Texas Athletics media department. Minor printer and copier technical service. File formatting for media jobs. In charge of all supply orders and service requests for the printing fleet. Key contact for any customer service related inquiries regarding machine fleet.

Worked numerous jobs around the park including pre park construction, ticket sales, customer service, maintenance, party planning, and served a main role as an adventure park zipline guide and ropes course safety inspector. Experience in party planning and corporate events hosting for the zip line tours and adventure park attractions.