Ryan Lang
Conroe,TX
Summary
Experienced customer service professional with over 2 years in fast-paced environments. Skilled in technical support, effective communication, and problem-solving. Demonstrated ability to streamline workflows and efficiently resolve inquiries, resulting in high customer satisfaction and operational success. Recently acquired hands-on programming experience in Java, C++, and HTML, focusing on software development and web design.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Omaha Steaks
11.2022 - 12.2023
- Assisted customers in a fast-paced environment, ensuring smooth call flow and high satisfaction rates
- Implemented streamlined workflows, reducing average handling time and enhancing operational efficiency
- Coordinated with team members to ensure seamless customer service delivery
Lube Technician
Valvoline Instant Oil Change
12.2021 - 04.2022
- Performed oil changes and vehicle inspections, consistently meeting customer satisfaction standards
- Identified potential maintenance issues, providing accurate recommendations to enhance reliability
Education
Associates of Science - Computer Science
Lone Star College System
Conroe, TX01.2025
High School Diploma -
Conroe High School
Conroe, TX05.2021
Skills
- Java Programming
- C Programming
- HTML & Web Development
- Software Troubleshooting
- Microsoft Office Suite (Word, Excel, Outlook)
- Communication and Interpersonal Skills
- Customer Service Excellence
- Organizational and Problem-Solving Abilities
Timeline
Call Center Representative
Omaha Steaks
11.2022 - 12.2023
Lube Technician
Valvoline Instant Oil Change
12.2021 - 04.2022
High School Diploma -
Conroe High School
Associates of Science - Computer Science
Lone Star College System
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