Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan Laverty

Worcester,MA

Summary

An accomplished tech-support engineer with more than 10 years of experience in storage area networking. As well as 8 plus years working as a system technician for the cable company. Looking to get back in the field and utilize my skills in my current role as well as previous roles in a new environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

TECH SUPPORT ENGINEER II

Dell (EMC)
01.2013 - Current
  • Troubleshooted hardware and software issues on Cisco and Broadcom fibre channel switches
  • Managed escalated technical issues for diverse clients, ensuring quick resolution and satisfaction
  • Collaborated with cross-functional teams to identify and resolve root causes of recurring issues in storage area networks
  • Established strong working relationships with customers through exceptional communication skills, fostering trust and collaboration.

SYSTEM TECHNICIAN SENIOR

Spectrum (Charter Communications)
01.2005 - 01.2013
  • Troubleshooting and repairing cable system infrastructure. Including Nodes, amplifiers and power supplies.
  • Responsible for both overhead and underground cable systems such as manholes
  • Performed cable system maintenance.

Education

HIGH SCHOOL -

St. Peter Marian
Worcester, MA
06.2001

Skills

  • Customer service
  • Problem-solving
  • System Troubleshooting
  • Critical Thinking
  • Computer skills

Certification

  • 10 -Hr OSHA Training for the Construction Industry Certification
  • DOT Medical Examiners Certificate
  • 1 year of Journeyman Electrician Training Completed
  • Dell EMC proven professional in information storage management certification

Timeline

TECH SUPPORT ENGINEER II

Dell (EMC)
01.2013 - Current

SYSTEM TECHNICIAN SENIOR

Spectrum (Charter Communications)
01.2005 - 01.2013

HIGH SCHOOL -

St. Peter Marian

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Ryan Laverty