Ryan Leary
Tolland
Summary
Experienced with overseeing facility maintenance and operations to ensure safety and efficiency. Utilizes comprehensive knowledge of building systems and maintenance protocols to address and resolve issues promptly. Track record of effective team management, fostering cooperative work environment.
Overview
23
23
years of professional experience
Work History
Senior Client Service Liaison
Broadridge Customer Communications
South Windsor, CT
09.2004 - Current
- Oversaw scheduling and quality control processes for assigned production clients. Managed a portfolio of 14 clients, facilitating weekly, monthly, and yearly mailings. Led efforts to resolve issues and enhance customer service within the team.
- Developed and implemented client engagement strategies to enhance satisfaction and retention.
- Conducted regular training sessions on CRM tools, enhancing team's efficiency in managing client interactions.
- Cultivated long-term relationships with high-value clients, ensuring alignment with their evolving needs and expectations.
- Streamlined communication processes for improved efficiency and faster response times to client inquiries.
- Played a pivotal role in resolving any escalated client issues, acting as the go-to liaison between clients and internal teams.
Building/Facility Site Supervisor
Tolland Recreation Department
Tolland, CT
11.2025 - Current
- Supervised daily gym operations, ensuring compliance with safety and facility standards.
- Tried to enhanced basketball coaches satisfaction by addressing concerns and resolving any issues promptly and professionally.
- Enforced rules and held coaches and parents accountable for not following gym regulations.
Buliding/Facility Supervisor
Tolland Recreation Department
Tolland, CT
01.2012 - 03.2019
- Supervised weekend operations of recreational facilities, ensuring compliance with safety standards.
- Worked with Recreation Director to coordinated repairs to enhance facility functionality.
- Trained basketball staff on procedures, improving team performance and service quality.
- Conducted regular Turf Field inspections to assess facility conditions, addressing issues proactively to ensure safety.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
Coordinator of Athletic Facilities and Intramurals Recreation
Eastern Connecticut State University
Willimantic, CT
08.2003 - 05.2004
- Oversaw development and coordination of intramural recreation programs and athletic facilities management. Directed hiring, training, and supervision of university assistants and student staff. Led policy development for intramural recreation and club sports, ensuring compliance and effectiveness.
- Developed and maintained schedules for multiple departments, enhancing operational efficiency.
- Led training sessions for staff on best practices in event management and coordination strategies.
- Managed budgets for departmental initiatives, optimizing resource allocation and cost-effectiveness.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
B.S. - Sports Management
Eastern Connecticut State University
Willimantic, Connecticut05-2003
Skills
- Dependable employee
- Eager to take on new responsibilities
- Self-directed work proficiency
- Dedicated to supporting others
- Effective communication and organization
- Scheduling appointments
- Customer service
- Time management
Timeline
Building/Facility Site Supervisor
Tolland Recreation Department
11.2025 - Current
Buliding/Facility Supervisor
Tolland Recreation Department
01.2012 - 03.2019
Senior Client Service Liaison
Broadridge Customer Communications
09.2004 - Current
Coordinator of Athletic Facilities and Intramurals Recreation
Eastern Connecticut State University
08.2003 - 05.2004
B.S. - Sports Management
Eastern Connecticut State University