Hi, I’m
Ryan Leblond
Farmington,NY
Overview
18
years of professional experience
1
Certificate
Work History
ESL Federal Credit Union
Manager, Fraud Prevention & Investigation
02.2018 - Current
Job overview
- Leadership Excellence: Directed a 24/7 fraud prevention team of managers, supervisors, and analysts, achieving a 40% reduction in fraud detection response times by optimizing workflows and implementing targeted efficiency measures.
- Strategic Risk Oversight: Designed and executed a comprehensive risk management strategy, safeguarding an asset portfolio over $9.7 billion against emerging fraud and operational risks while exceeding industry benchmarks for operational safeguards.
- Data-Driven Insights: Delivered in-depth fraud trend analyses and operational risk assessments to executive leadership, transforming complex data into actionable recommendations that enhanced business decision-making and resource allocation.
- Cross-Functional Collaboration: Partnered with product management, IT, compliance, and audit teams to integrate robust fraud prevention measures into new product launches, ensuring risk controls without compromising customer experience.
- Innovative Technology Integration: Led the evaluation, acquisition, and implementation of AI-powered fraud prevention and identity authentication solutions, strengthening defenses against account takeovers, ID theft, and payment fraud.
- Operational Risk Governance: Conducted regular risk assessments and developed actionable recommendations to address vulnerabilities, improving the organization’s risk posture and aligning with industry best practices.
- Policy Leadership: Established and refined corporate authentication policies across all access channels, enhancing cybersecurity, customer trust, and regulatory compliance.
- Compliance Advocacy: Collaborated with regulatory bodies and internal stakeholders to ensure compliance with AML, BSA, KYC, Reg E, Reg CC, and Reg Z, presenting audit findings and implementing corrective action plans as needed.
- Stakeholder Engagement: Represented the organization as a thought leader in media interviews and industry conferences, promoting cybersecurity awareness and sharing expertise on emerging fraud trends.
- Customer-Centric Innovation: Led initiatives to improve detection, prevention, and claims processes, resulting in measurable gains in Net Promoter Score (NPS) and Voice of the Customer (VOC) satisfaction metrics.
Paychex Inc
Regional Manager, Health & Benefit Operations
01.2015 - 02.2018
Job overview
- Directed a regional service and retention team supporting over 22,000 employees across 2,500 clients, contributing to $538M in annual premiums.
- Delivered tailored insurance plans by partnering with carriers, general agents, and sales teams, driving client satisfaction and a 20% retention rate increase.
- Reviewed and analyzed regional Request for Proposal (RFP) responses, including plan designs, pricing, and terms. Provided detailed assessments and recommendations to clients, enhancing their ability to make informed decisions.
- Conducted statistical analyses of insurance proposals, ensuring competitive pricing and aligning strategies with client objectives.
- Recruited and mentored top-performing remote teams, achieving a 120% target performance rate.
Paychex Inc
Supervisor, Risk Management
07.2013 - 01.2015
Job overview
- Managed risk mitigation and recovery for payroll and tax liability returns exceeding $650M annually, ensuring compliance with Sarbanes-Oxley (SOX) and PCI-DSS standards.
- Investigated fraudulent payroll submissions, recovering over $18.2M in misappropriated funds through collaboration with law enforcement and financial institutions.
- Managed department compliance with Sarbanes-Oxley (SOX) and Payment Card Industry Data Security Standards (PCI-DSS), ensuring adherence to regulatory requirements and safeguarding sensitive financial data.
- Partnered with national teams to address escalations, improving client satisfaction scores by 20%.
Paychex Inc
Supervisor, Risk Management
12.2012 - 07.2013
Job overview
- Directed weekly accounts receivable efforts for 1,800 payroll and insurance client accounts, ensuring timely and accurate recovery of aged receivables while minimizing financial risk.
- Partnered with local payroll offices to assess risk in aged receivables, implementing tailored strategies to mitigate potential losses and improve receivables turnover.
- Ensured adherence to company policies, regulatory standards, and communication protocols, fostering a consistent and ethical approach to collections and risk management.
Best Buy Inc
General Manager
01.2007 - 12.2012
Job overview
- Exceeded sales quotas by 125% annually through coaching sales teams and cultivating strong customer relationships.
- Enhanced operational efficiency, leading to a 31% improvement in store profitability, leading the largest regional store for five years straight.
Education
State University of New York (SUNY) CollegeBrockport, NY
Bachelor of Science from Criminal Justice And Forensic Science
06.2009
University Overview
Skills
Strategic Leadership: Fraud Detection Operational Risk Management AML, BSA, KYC Compliance Audit & Risk Mitigation Auditor Exams
Product Innovation: Fraud Technology Integration Advanced Authentication Systems Info Security Controls
Technical Expertise: SAS, Tableau, SalesForce, Falcon, Verafin, Qualifile, LexisNexis, Visa Risk Predictive Modeling Machine Learning Integration
Leadership & Collaboration: Strategic Budgeting Cross-Functional Partnerships Team Development Executive Presentations Change Management
Timeline
Manager, Fraud Prevention & Investigation
ESL Federal Credit Union
02.2018 - Current
Regional Manager, Health & Benefit Operations
Paychex Inc
01.2015 - 02.2018
Supervisor, Risk Management
Paychex Inc
07.2013 - 01.2015
Supervisor, Risk Management
Paychex Inc
12.2012 - 07.2013
General Manager
Best Buy Inc
01.2007 - 12.2012
- CFE - Certified Fraud Examiner
State University of New York (SUNY) College
Bachelor of Science from Criminal Justice And Forensic Science
Summary
Dynamic and results-driven senior executive with 18+ years of leadership in risk management, fraud prevention, banking operations, and human capital management. Renowned for designing and implementing robust organizational safeguards, achieving a 25% reduction in fraud incidents through innovative, data-driven strategies. Adept at managing budgets exceeding $35M, integrating cutting-edge AI-powered fraud technologies, and fostering cross-functional collaboration on product development to deliver operational excellence. A visionary leader with a passion for driving sustainable growth, inspiring innovation, and delivering tailored solutions in high-risk environments that strengthen customer trust and organizational resilience.
Affiliations
Affiliations
- Cyber Security Council Member – National Association of Federally-Insured Credit Unions (NAFCU)
- Board Member, Consumer Financial Exploitation Project Team – NACHA
- Fraud Work Group Contributor – The Clearing House
- Member - Association of Certified Fraud Examiner
Certification
- CFE - Certified Fraud Examiner
Similar Profiles
Rhonda RushtonRhonda Rushton
Loan Payment Solutions Representative at ESL Federal Credit UnionLoan Payment Solutions Representative at ESL Federal Credit Union
Rhonda RushtonRhonda Rushton
Loan Payment Solutions Representative at ESL Federal Credit UnionLoan Payment Solutions Representative at ESL Federal Credit Union
Benjamin SargentBenjamin Sargent
Student Intern at ESL Federal Credit UnionStudent Intern at ESL Federal Credit Union