Hi, I’m
Ryan Leblond
Farmington,NY
Overview
17
years of professional experience
Work History
ESL Federal Credit Union
Manager, Fraud Prevention & Investigation
02.2018 - Current
Job overview
- Manages a 24x7/365 support structure to prevent and detect fraud for a Credit Union with asset size of $9 billion, leading a team comprised of managers, supervisors, and analysts.
- Developed and implemented comprehensive risk management strategies, policies, and procedures to identify, assess, and mitigate risk across the organization's payment ecosystem
- Collaborate with product development, technology, and compliance teams to integrate fraud prevention controls and capabilities into new products and services, ensuring alignment with regulatory requirements and industry standards.
- Establish and updates corporate authentication policy and standards for channel access (branch, digital/contact center) requirements and the technology selections, integration, and high-risk transaction procedures/requirements to mitigate account take over and new account ID theft losses.
- Conducted regular risk assessments and audits to evaluate the effectiveness of existing controls, identify gaps, and recommend enhancements to strengthen the organization's risk posture.
- Advances the strategic operational plan for fraud prevention and execution, including Net Promoter Score (NPS) & Voice of the Customer (VOC) measures, in key areas of detection, prevention and claims along with ease of service in high-risk transactions to ensure the Credit Union has a strong understanding of the customer’s experience, perception, and expectations.
- Develop, design, and execute analytical-based controls to manage risk for in-person and digital transactions across the fraud ecosystem for retail and commercial portfolios in collaboration with product, legal, and control stakeholders.
- Establish strong relationships with internal stakeholders, external partners, and regulatory bodies to promote collaboration, information sharing, and best practices in risk management and fraud prevention.
- Prepare and present regular cadence of reports, updates, and recommendations to senior management and board of directors on risk exposures, mitigation strategies, and emerging trends in payment fraud and financial crime.
- Represent the Credit Union at conferences, seminars, and television interviews to educate customers, disseminate vital information to stakeholders, and advocate for social responsibility initiatives.
Paychex Insurance Agency
Regional Manager, Health & Benefit Operations
01.2015 - 02.2018
Job overview
- Responsible for leading regional service & retention team, servicing over 22-thousand employees at 2,500 clients, generating over $538 million in premiums.
- Reviewed regional Request for Proposal (RFP) responses from carriers and general agents, spanning from plan pricing to presentation virtually or on-site for the customer.
- Maintained compliance for customers with Affordable Care Act regulatory audits to ensure adherence to all federal and state guidelines.
- Leveraged growth and service opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Provided statistical analysis of how proposals would impact profitability and competitiveness.
- Forged renewed partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
Paychex Inc
Supervisor, Recovery
01.2013 - 01.2015
Job overview
- Led team that was responsible for analyzing and resolving direct pay and tax liability returns totaling over $650 million.
- Managed department Sarbanes Oxley (SOX) and Payment Card Industry Data Security Standard (PCI-DSS) compliance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified and examined fraudulent payroll submission for clients to work in partnership with internal and external fraud investigators.
- Collaborated with local and national partners during corporate escalations to navigate cross-department payment delinquencies and executive customer complaints.
Paychex Inc
Supervisor, Accounts Receivable
01.2012 - 01.2013
Job overview
- Handled 1,800 weekly customer payroll fee collection attempts, complaint management and resolution of concerns to meet dynamic needs of the business.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing and organizing training manuals, multimedia visual aids, and other educational material.
Best Buy Inc
General Manager, Mobile
01.2007 - 01.2012
Job overview
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets, exceeding 125% of sales quote in each fiscal year in position.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
State University of New York (SUNY) CollegeBrockport, NY
Bachelor of Science from Criminal Justice And Forensic Science
University Overview
Skills
- Budgeting, Forecasting and Growth Planning
- Policies and Procedures Implementation
- Contract Review and Negotiations
- Team and Talent Management
- Risk Management Strategies
- Crisis Planning and Emergency Response
- Project Management
- Audit Coordination and Internal Controls
Timeline
Manager, Fraud Prevention & Investigation
ESL Federal Credit Union
02.2018 - Current
Regional Manager, Health & Benefit Operations
Paychex Insurance Agency
01.2015 - 02.2018
Supervisor, Recovery
Paychex Inc
01.2013 - 01.2015
Supervisor, Accounts Receivable
Paychex Inc
01.2012 - 01.2013
General Manager, Mobile
Best Buy Inc
01.2007 - 01.2012
State University of New York (SUNY) College
Bachelor of Science from Criminal Justice And Forensic Science
Summary
Dynamic and results-driven executive leader with 17 years of experience specializing in Risk Management and Banking Operations across diverse industries. Entrepreneurial, forward-thinking mindset that's proficient in developing and executing comprehensive fraud prevention programs, leading cross-functional teams, and collaborating with external stakeholders to mitigate risks with a demonstrated track record of accomplishment. Proven expertise cultivating talent in building high-performing teams. Known for analytical, problem-solving aptitudes while navigating complex challenges to formulate strategic action plans and resolve complex situations to drive organizational success.
Affiliations
Affiliations
- NAFCU - Cyber Security Council
- NACHA - Risk Payment Alliance Board Member & Consumer Financial Exploitation Project Team
- The Clearing House - Fraud Work Group
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