- Kayak Fishing
- Volunteer Work
- Photography and editing photos (Action, portraits, animal and landscape)
- Creating electronic music on software
- Learning new cooking techniques and expanding my culinary skills
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Historical Exploration
- Animal Care
Ryan Lee
Summary
Accomplished Operations Manager with a strong passion for problem-solving and technology, specializing in enhancing operational efficacy and customer satisfaction. Excelled in team leadership, significantly improving operational standards and sales. Eager to apply newfound knowledge of IT systems and customer service principles to assist users and contribute to team success. Adept at managing multiple tasks while maintaining a high level of professionalism and patience in fast-paced environments while possessing a passion for continuous learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Animal Care Specialist
Petco Animal Supplies Stores Inc.
06.2024 - Current
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Performed regular maintenance on enclosure structures to ensure a safe living environment for all animals at the pet care center.
- Trained new team members on proper handling techniques and safety protocols, reducing instances of injury to both staff and animals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Operations Leader – Animal Care
Petco Animal Supplies Stores Inc.
11.2023 - 06.2024
- Efficiently ordered live animals to maximize sales, margin and inventory. Analyzed department inventory management data and recommended areas for improvement.
- Ensured the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with team members to ensure operational standards are maintained in the department.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Operations Manager
Petco Animal Supplies Stores Inc.
07.2023 - 11.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Functioned as Leader on Duty for supporting Pet Care Center execution, training, communication, legal compliance, policies, procedures, safety practices, and promotions.
- Coached partners around guest-centric programs that met and exceeded sales targets.
- Monitored daily cash discrepancies and inventory shrinkage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Aquatic Specialist
Petco Animal Supplies Stores Inc.
11.2018 - 09.2023
- Improved aquatic habitat quality by conducting regular water quality assessments and implementing appropriate treatments.
- Collaborated with team members to ensure safe and welcoming environment for animals and customers.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with customers and staff.
Education
Bachelor of Arts - Business Management
North Carolina State University
Raleigh, NC05-2026
Associate of Science - Business Management
Central Piedmont Community College
Charlotte, NC05-2018
No Degree - Business Management
Southwestern Community College
Sylva, NC05-2017
No Degree - Emergency Medicine
Western Carolina University
Cullowhee, NC05-2016
Skills
- Customer service
- Service upselling
- Active listening
- Critical thinking
- Threats, risks, and vulnerabilities
- Incident Response
Techniques
- Security frameworks and controls
- Security Hardening
- Linux Command line
- SQL
- SIEM tools
- Python
Tools and Software
Accomplishments
Eagle Scout recipient
Certification
Google Cybersecurity Certificate
CompTia+
Interests
Timeline
Animal Care Specialist
Petco Animal Supplies Stores Inc.
06.2024 - Current
Operations Leader – Animal Care
Petco Animal Supplies Stores Inc.
11.2023 - 06.2024
Operations Manager
Petco Animal Supplies Stores Inc.
07.2023 - 11.2023
Aquatic Specialist
Petco Animal Supplies Stores Inc.
11.2018 - 09.2023
Google Cybersecurity Certificate
CompTia+
Bachelor of Arts - Business Management
North Carolina State University
Associate of Science - Business Management
Central Piedmont Community College
No Degree - Business Management
Southwestern Community College
No Degree - Emergency Medicine
Western Carolina University
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