Ryan Lee
Tampa,FL
Summary
Dynamic Repair Technician with a proven track record at UBreakiFix By Asurion, enhancing customer satisfaction through expert equipment repair and maintenance. Skilled in electrical troubleshooting and fostering positive customer relations, consistently exceeding performance metrics. Demonstrates a keen ability to diagnose and resolve technical issues, contributing to a significant increase in repair success rates.
Performs well in fast-paced, high stress environments and always looks to push skills to new heights. Strongly versed in both the technological and sales areas with years of experience between the two.
Overview
1
1
year of professional experience
Work History
Repair Technician
UBreakiFix By Asurion
01.2024 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Consistently met or exceeded performance metrics for repair completion times, protection plan acquisitions, and customer satisfaction ratings.
Geek Squad Consultation Agent
Best Buy
01.2023 - 01.2024
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Listened carefully to customers and explained complex information simply and concisely.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients' unique challenges.
- Packaged broken devices and shipped them out to service centers respectively whilst adhering to all safety standards in cases of dealing with potentially hazardous materials.
ASICS Sales Associate
ASICS
08.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Delivery Driver
Fresh Kitchen
01.2023 - 08.2023
- Delivered high volume catering orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Certifications
Repair Technician
Education
Steinbrenner High School
Lutz, FLCodecademy
Python |||
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Electrical Troubleshooting
- System Testing
- Technical diagnosis
- Software Installation
- Component Replacement
- Hardware Repair
- Service Documentation
- Membership Sales
- Customer relations
- Membership acquisition & retention
- Programming (Python )
- Positive & Friendly Demeanor
- Excellent verbalist
Accomplishments
Plug-and-play type of employee - Achieved EOTM my first two months with Best Buy as I led in membership sales and demonstrated exquisite customer service.
Timeline
Repair Technician
UBreakiFix By Asurion
01.2024 - Current
ASICS Sales Associate
ASICS
08.2023 - 12.2023
Geek Squad Consultation Agent
Best Buy
01.2023 - 01.2024
Delivery Driver
Fresh Kitchen
01.2023 - 08.2023
Certifications
Repair Technician
Education
Steinbrenner High School
Codecademy
Python |||