Ryan Lee
Tampa,FL
Summary
Dynamic Repair Technician with a proven track record at UBreakiFix By Asurion, enhancing customer satisfaction through expert equipment repair and maintenance. Skilled in electrical troubleshooting and fostering positive customer relations, consistently exceeding performance metrics. Demonstrates a keen ability to diagnose and resolve technical issues, contributing to a significant increase in repair success rates.
Performs well in fast-paced, high stress environments and always looks to push skills to new heights. Strongly versed in both the technological and sales areas with years of experience between the two.
Overview
1
1
year of professional experience
Work History
Repair Technician
UBreakiFix By Asurion
Tampa
01.2024 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Consistently met or exceeded performance metrics for repair completion times, protection plan acquisitions, and customer satisfaction ratings.
Geek Squad Consultation Agent
Best Buy
Tampa
01.2023 - 01.2024
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Listened carefully to customers and explained complex information simply and concisely.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients' unique challenges.
- Packaged broken devices and shipped them out to service centers respectively whilst adhering to all safety standards in cases of dealing with potentially hazardous materials.
ASICS Sales Associate
ASICS
Tampa
08.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Delivery Driver
Fresh Kitchen
Tampa
01.2023 - 08.2023
- Delivered high volume catering orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Certifications
Repair Technician
Education
Steinbrenner High School
Lutz, FLCodecademy
Python |||
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Electrical Troubleshooting
- System Testing
- Technical diagnosis
- Software Installation
- Component Replacement
- Hardware Repair
- Service Documentation
- Membership Sales
- Customer relations
- Membership acquisition & retention
- Programming (Python )
- Positive & Friendly Demeanor
- Excellent verbalist
Accomplishments
Plug-and-play type of employee - Achieved EOTM my first two months with Best Buy as I led in membership sales and demonstrated exquisite customer service.
Timeline
Repair Technician
UBreakiFix By Asurion
01.2024 - Current
ASICS Sales Associate
ASICS
08.2023 - 12.2023
Geek Squad Consultation Agent
Best Buy
01.2023 - 01.2024
Delivery Driver
Fresh Kitchen
01.2023 - 08.2023
Certifications
Repair Technician
Education
Steinbrenner High School
Codecademy
Python |||