Ryan Lewis
Oak View,CA
Summary
Dynamic automotive professional with extensive experience in technical and customer service roles, beginning as an Automotive Technician in Ventura County. Proven ability to perform a wide range of vehicle services while effectively managing customer interactions as a Service Advisor, including handling calls, in-house consultations, and billing processes. Currently pursuing a Degree in Nursing Sciences to transition into the healthcare field, with a strong desire to leverage existing skills in a healthcare-oriented position on the path to becoming a Registered Nurse. Committed to delivering exceptional service and fostering positive relationships in all professional endeavors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Camarillo Independent Automotive
Camarillo, CA
01.2025 - 11.2025
- Assisted customers in identifying automotive service needs and recommended appropriate maintenance solutions.
- Coordinated service appointments and managed scheduling to optimize workflow efficiency.
- Communicated effectively with technicians to ensure accurate understanding of service requirements.
- Processed customer transactions and maintained records of services performed and parts used.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Conducted follow-up calls to assess customer satisfaction and encourage return visits.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Automotive Technician
Ojai Valley Imports
Ojai, CA
01.2024 - 01.2025
- Enhanced customer satisfaction through effective communication regarding vehicle status and repair options.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Technician
Santa Paula Chevrolet
Santa Paula, CA
05.2023 - 01.2024
- Diagnosed and repaired automotive systems to ensure optimal vehicle performance.
- Conducted routine maintenance services, including oil changes and tire rotations, enhancing vehicle longevity.
- Utilized diagnostic tools and software to identify issues accurately and efficiently resolve them.
- Mentored junior technicians on best practices for repairs and customer service excellence.
- Collaborated with team members to streamline repair processes, reducing turnaround times for services.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Automotive Technician
Jay's Automotive
Ventura, CA
01.2023 - 12.2023
- I started here after working at Toyota. Immediately I gained experience in all fields. I started R&R on Transmissions, all drive train parts and axles. I have been doing front end rebuilds, oil and fluid services. Also doing Valve Cover gaskets, thermostats, radiator replacement and flushes, tire repair and replacement, and everything short of engine rebuilds. Every day is something different and I have been collecting tools to deal with any make and model. I am doing heavy line works both interior and exterior, on any car that comes in.
- Developed comprehensive service reports detailing repairs performed, ensuring transparency with customers.
- Implemented safety protocols in the workshop, promoting a culture of compliance and risk management.
Automotive Technician
Ventura Toyota
Ventura, CA
07.2021 - 10.2022
- I started here as a Lube Tech while in the T-Ten Program. I interacted with customers and serviced all cars that came through. I was trained on doing complete safety checks on all vehicles, including measuring brakes, tire tread, checking belts, looking for leaks, and checking for any loose or damaged parts that may fail. I would also help the other techs in the shop with any jobs needed. I provided my own tools here and spent my time learning all I could from any higher up workers.
Education
Associate's degree - Automotive Technology
Ventura College
Ventura, CA06.2022
Associate of Science - Psychologyy
Ventura College
Ventura, CA06-2024
Skills
- Team player mentality
- Automotive Diagnostics
- Computer skills
Mechanic Experience
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
Certification
- ASE A6 Electrical Systems Certification Present I received my A6 as my first ASE and continue to study anything Electrical. I love chasing electric problems when I can.
- ASE A5 Brakes Certification Present I have my A5 and have done many brake repairs, brake flushes, and brake line repairs and replacements.
Timeline
Service Advisor
Camarillo Independent Automotive
01.2025 - 11.2025
Automotive Technician
Ojai Valley Imports
01.2024 - 01.2025
Automotive Technician
Santa Paula Chevrolet
05.2023 - 01.2024
Automotive Technician
Jay's Automotive
01.2023 - 12.2023
Automotive Technician
Ventura Toyota
07.2021 - 10.2022
Associate's degree - Automotive Technology
Ventura College
Associate of Science - Psychologyy
Ventura College