Dedicated grocery professional skilled in customer service, inventory management, and team leadership. Proven ability to train staff and maintain safety standards, ensuring efficient operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Grocery Stocker
Grocery Outlet Bargain Market
Meridian, ID
10.2025 - Current
Stocked shelves efficiently, ensuring product availability and organization.
Assisted customers in locating products and answered inquiries promptly.
Maintained cleanliness and safety standards throughout the store environment.
Rotated stock to manage freshness and minimize waste effectively.
Operated hand trucks and pallet jacks for moving merchandise safely.
Shift Supervisor (Acting Assistant Manager)
Round Table Pizza (Circle Pizza Inc.)
McKinleyville, CA
10.2016 - 05.2023
Supervised daily operations to ensure efficient service delivery and product quality.
Trained and mentored staff on food safety standards and customer service protocols.
Implemented inventory management practices to maintain stock levels and reduce waste.
Coordinated scheduling to optimize staff coverage during peak hours.
Resolved customer complaints promptly to enhance satisfaction and retention rates.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Completed cash and credit card transactions accurately using POS software.
Restaurant Manager
Round Table Pizza (DeClerck Enterprises Inc.)
Yreka, CA
01.2014 - 06.2016
Oversaw daily operations to ensure exceptional customer service and food quality.
Trained and mentored staff to promote teamwork and enhance performance standards.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed and enforced health, safety, and sanitation protocols to maintain compliance.
Led team meetings to communicate operational goals and motivate staff towards excellence.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Motivated staff to perform at peak efficiency and quality.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Verified prepared food met standards for quality and quantity before serving to customers.