RYAN LONGO

Maximized performance by monitoring daily activities and mentoring team members.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cut Inventory cost by 10% by using proper forecasting methods

• Customer Account Management
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state and federal regulations.
• Collected rent and tracked resident payments and information in computer system.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Verified tenant incomes and other information before accepting lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Planned special events such as lotteries, dedications and project tours.
• Generated leads for sales and rental properties through cold calls and referrals.
• Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Maximized rental income while minimizing expenses through effective planning and control.
• $500,000 in sales

• Customer Account Management
• Track and Update pipeline opportunities through CRM
• Retain Long-term key relationships
• Improved and maintained margin integrity in line with company goals
• Established close relationships with new small business prospects.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Over $75,000 in generated sales