Ryan Lopez
Henderson,NV
Summary
Knowledgeable with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
6
6
years of professional experience
Work History
Service Advisor
Campbell's Automotive
03.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Dealer
Commerce Casino
09.2021 - 03.2022
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
Front Desk Receptionist
CabaTech
07.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Service Writers School -
Service Writers School of America
01.2023
Poker Certificate - Hold’em, 7 Card stud, Omaha Hi-Low, Big O
Millennium Casino Academy
01.2021
Santa Barbara City College - Business
Santa Barbara City College
Santa Barbara, CA01.2019
High School -
John Burroughs High School
Burbank, CA01.2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
Personal Information
Date of Birth: 02/05/98
Skillsandexperience
- CabaTech, Dealer, 07/2018, 03/2020
- Commerce Casino, Dealer, 09/2021, 03/2022
- Campbell's Automotive, Service Writer, 03/2022, Present
Timeline
Service Advisor
Campbell's Automotive
03.2022 - Current
Dealer
Commerce Casino
09.2021 - 03.2022
Front Desk Receptionist
CabaTech
07.2018 - 03.2020
High School -
John Burroughs High School
Service Writers School -
Service Writers School of America
Poker Certificate - Hold’em, 7 Card stud, Omaha Hi-Low, Big O
Millennium Casino Academy
Santa Barbara City College - Business
Santa Barbara City College
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