Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Ryan Loy

Austin

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Solutions Specialist II

OutboundEngine
11.2022 - 10.2023
  • Maintain a perfect promotion track. -Rebuild value, relationships, and trust with clients that are requesting to end their services. -Drive value and implement client solutions using knowledge gained from sales floor experience. -Assist clients with technical and personal issues they are having with our products or while using them. -Trained and call-coached newly hired employees.

Solutions Specialist I

OutboundEngine
05.2022 - 11.2022
  • Rebuild value, relationships, and trust with clients that are requesting to end their services. -Drive value and implement client solutions using knowledge gained from sales floor experience. -Assist clients with technical and personal issues they are having with our products or while using them. -Trained and call-coached newly hired employees.

Account Executive

OutboundEngine
09.2021 - 04.2022
  • Provided a cloud-based SaaS digital marketing solution to real estate, mortgage, and insurance professionals within the SMB market. -Managed full sales cycle from cold call to closing circle.

Sales Representative

Republic National Distributing Company
07.2019 - 09.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Sales Supervisor

Harbor Freight Tools
07.2017 - 01.2019
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Shift Manager

Noodles & Company
03.2010 - 06.2017

Education

Business Computer Information Systems

University of North Texas
Denton, TX

Information Technology

Illinois State University
01.2018

Skills

  • Customer Relationship Management
  • Project Management
  • Troubleshooting Product Problems
  • Data Entry
  • Recommending Products
  • Pricing Quotes
  • Customer Needs Assessment
  • User Support
  • Customer Service
  • Desktop Support

Timeline

Solutions Specialist II

OutboundEngine
11.2022 - 10.2023

Solutions Specialist I

OutboundEngine
05.2022 - 11.2022

Account Executive

OutboundEngine
09.2021 - 04.2022

Sales Representative

Republic National Distributing Company
07.2019 - 09.2021

Sales Supervisor

Harbor Freight Tools
07.2017 - 01.2019

Shift Manager

Noodles & Company
03.2010 - 06.2017

Business Computer Information Systems

University of North Texas

Information Technology

Illinois State University

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Ryan Loy