Kyle Koehler
Tampa,FL
Summary
Dynamic Provider Solutions Specialist II with HCA - ITG West Florida Division, adept at leading onboarding initiatives and enhancing provider training. Expert in data management and customer relationship management, delivering creative solutions that improve operational efficiency. Recognized for fostering strong physician relationships and ensuring compliance with credentialing standards.
Overview
11
11
years of professional experience
Work History
Provider Solutions Specialist II
HCA - ITG West Florida Division
HCA Florida Largo Hospital
07.2024 - Current
- Leads Pinellas Zone Provider Solutions Specialists Team to ensure successful onboarding process of new providers including access, training and IT support.
- Works with Medical Staff Office to verify provider credentialing and privileges, to ensure that NPI, licensing and DEA information are correct and updated within all HCA applications.
- Manages and promotes local, Division and Corporate initiatives such as new systems implementation or upgrades (Medaxion; MHcure/Imobile; PatientKeeper; tiMed; Meditech; etc.)
- Leads the onboarding process of GME Program for Pinellas Zone from an IT perspective.
- Serves as a subject matter expert to ensure building relations with physicians.
Provider Solutions Specialist
HCA - ITG West Florida Division
HCA Florida Largo Hospital
03.2022 - 07.2024
- Leads, plans and coordinates the process of training providers on HCA's Electronic Medical Record (Meditech, PatientKeeper, PACS, iMobile, UpTodate, Healthstream, Dr. First, MModal, etc.).
- Responsible for the database management, establishment and auditing of the appropriate access for providers - West Florida Division, HCA systems with a database of 3000+ unique records.
- Delivers training to onboard GME residents each year (approximately 160 residents), maintains their access and provides IT support throughout the residency program.
- Delivers IT support to physicians and physician offices by resolving incidents in a timely manner to prevent disruption from patient care, while exemplifying exceptional customer service.
- Installs a variety of software to connect the physicians' community to HCA's network via Virtual Desktop Environment (e.g., VMware Horizon).
- Trains onboarding physicians (approximately 10 per month), residents (15, monthly rotation) and medical students (15-20, monthly rotation) on web and mobile EMR applications to improve their daily workflow performance and quality of services delivered to our patients.
OR Analyst
HCA - ITG West Florida Division
HCA Florida Largo Hospital
03.2021 - 03.2022
- Audit and verify all surgical profiles to ensure timely and accurate billing/documentation.
- Maintain Meditech dictionaries and create user access groups to promote physician and clinical staff productivity.
- Support clinical staff with software and hardware issues.
- Oversee installation of software programs, hardware systems and system updates.
- Evaluate and adopt new technologies to address changing industry needs, such as OR Billing Tool, Surgical Symphony, and various other systems.
- Train, monitor and direct clinical staff in application of best practices to maximize knowledge and productivity.
OR Surgery Scheduling Coordinator
HCA
HCA Florida Trinity Hospital
12.2019 - 03.2021
- Assisted in managing the schedule for the OR and Anesthesia throughout the hospital.
- ·Scheduled surgeries for multiple physicians/physician groups for the OR.
- Provided cross coverage as shared scheduler for multiple facilities.
- Served as liaison between OR management and physicians.
- Ran data and statistical reports for active charge nurse and management.
- Coordinated between departments to ensure patient registration and billing accuracy.
OR/Lead Surgical Assistant
HCA
HCA Florida Trinity Hospital
04.2019 - 12.2019
- Transported patients to and from OR.
- Assisted in pre-surgical preparation of patient.
- Quickly turnover OR suites and prepared suites for additional cases.
- Obtained preoperative vital signs for patients.
- Stocked OR suites with necessary supplies.
Medical Assistant/Receptionist
Gulf Coast Behavioral Health
Clearwater, FL
08.2014 - 08.2018
- Scheduled appointments, maintained files and documents, and collected payments.
- Verified insurance status and eligibility and obtained authorizations for services and medications.
- Used Valant EMR to schedule, reschedule and manage patient appointments and prescriptions.
- Managed the daily activities of a clinical team consisting of 10 physicians and therapists.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Authorized drug refills and provided detailed prescription information to pharmacies.
Education
High School Diploma -
Countryside High School
Clearwater, FL01-2011
Skills
- Relationship building
- HIPAA compliance
- License verification
- Excellent communication
- Professionalism
- Product knowledge
- Customer relationship management
- Creative solutions
Timeline
Provider Solutions Specialist II
HCA - ITG West Florida Division
07.2024 - Current
Provider Solutions Specialist
HCA - ITG West Florida Division
03.2022 - 07.2024
OR Analyst
HCA - ITG West Florida Division
03.2021 - 03.2022
OR Surgery Scheduling Coordinator
HCA
12.2019 - 03.2021
OR/Lead Surgical Assistant
HCA
04.2019 - 12.2019
Medical Assistant/Receptionist
Gulf Coast Behavioral Health
08.2014 - 08.2018
High School Diploma -
Countryside High School