Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Candice Barfield

Dublin,GA

Summary

Consulting Provider Solutions Specialist at HCA Healthcare with a proven track record in enhancing customer satisfaction and streamlining processes. Skilled in project management and relationship building, I effectively resolved complex issues and optimized workflows, leading to improved patient care and operational efficiency. Committed to delivering exceptional service and innovative solutions. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.

Overview

13
13
years of professional experience

Work History

Consulting Provider Solutions Specialist

HCA Healthcare
05.2014 - Current
  • Maintain strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Streamline operational processes and collaborated with management to implement process improvements.
  • Increase productivity by collaborating with management to develop process improvements.
  • Install operating systems, set up emails and updated programs.
  • Manage diverse projects and resolved complex issues to support timely completion.
  • Collaborate with cross-functional teams to troubleshoot issues and provide effective resolutions for customers.
  • Optimize productivity by closely monitoring employee performance and ensuring completion of training processes.
  • Work closely with senior leadership to complete projects and solve complex issues on strict schedules.
  • Develop improved processes for managing patient charts and records.
  • Improve customer satisfaction by identifying and addressing key pain points in the software implementation process.
  • Generate reports to track MIPS performance and analyze trends. Provide additional training as needed to be sure quality goals are being met.
  • Provide workflow optimization solutions to improve patient flow, provider workload, and patient and provider satisfaction.

LPN

Meadows Hospital
04.2012 - 05.2014
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.

Education

LPN - Nursing

Oconee Fall Line Technical College
Sandersville, GA
05-2012

Skills

  • Customer relationship management
  • Creative solutions
  • Project management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Relationship building
  • Team building
  • Self motivation

Accomplishments

  • Achieved certification in ModelNetics Management Program 2024.
  • Successfully implemented many upgrades to eCW
  • Helped to develop Market standards with the use of HIE resources.

Timeline

Consulting Provider Solutions Specialist

HCA Healthcare
05.2014 - Current

LPN

Meadows Hospital
04.2012 - 05.2014

LPN - Nursing

Oconee Fall Line Technical College

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Candice Barfield