Candice Barfield
Dublin,GA
Summary
Consulting Provider Solutions Specialist at HCA Healthcare with a proven track record in enhancing customer satisfaction and streamlining processes. Skilled in project management and relationship building, I effectively resolved complex issues and optimized workflows, leading to improved patient care and operational efficiency. Committed to delivering exceptional service and innovative solutions. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
13
13
years of professional experience
Work History
Consulting Provider Solutions Specialist
HCA Healthcare
05.2014 - Current
- Maintain strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Streamline operational processes and collaborated with management to implement process improvements.
- Increase productivity by collaborating with management to develop process improvements.
- Install operating systems, set up emails and updated programs.
- Manage diverse projects and resolved complex issues to support timely completion.
- Collaborate with cross-functional teams to troubleshoot issues and provide effective resolutions for customers.
- Optimize productivity by closely monitoring employee performance and ensuring completion of training processes.
- Work closely with senior leadership to complete projects and solve complex issues on strict schedules.
- Develop improved processes for managing patient charts and records.
- Improve customer satisfaction by identifying and addressing key pain points in the software implementation process.
- Generate reports to track MIPS performance and analyze trends. Provide additional training as needed to be sure quality goals are being met.
- Provide workflow optimization solutions to improve patient flow, provider workload, and patient and provider satisfaction.
LPN
Meadows Hospital
04.2012 - 05.2014
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Assisted with admissions, appointments, transfers, and discharges.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
Education
LPN - Nursing
Oconee Fall Line Technical College
Sandersville, GA05-2012
Skills
- Customer relationship management
- Creative solutions
- Project management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Active listening
- Adaptability and flexibility
- Relationship building
- Team building
- Self motivation
Accomplishments
- Achieved certification in ModelNetics Management Program 2024.
- Successfully implemented many upgrades to eCW
- Helped to develop Market standards with the use of HIE resources.
Timeline
Consulting Provider Solutions Specialist
HCA Healthcare
05.2014 - Current
LPN
Meadows Hospital
04.2012 - 05.2014
LPN - Nursing
Oconee Fall Line Technical College
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