Reggie Howard
Oakland,MS
Summary
Proven outside sales representative with a strong focus on relationship building and consultative sales. Consistently exceeded sales targets while delivering exceptional customer service.
Dynamic solutions provider with extensive experience in driving sales growth through effective relationship management and problem-solving. Skilled in conducting needs assessments and presenting tailored security solutions, ensuring high client satisfaction and retention.
Overview
19
19
years of professional experience
Work History
Solutions Provider/Outside Sales Representative
ADT Security Services
Jackson, MS
02.2012 - Current
- Developed and maintained relationships with clients to drive sales growth and customer retention.
- Conducted thorough needs assessments to identify security solutions tailored to client requirements.
- Presented product demonstrations, effectively showcasing features and benefits of ADT security systems.
- Collaborated with cross-functional teams to ensure seamless installation and customer onboarding processes.
- Managed account portfolios, ensuring timely follow-ups and resolutions of client concerns or inquiries.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Tech Manager
Multiband
Memphis, TN
05.2007 - 02.2012
- Led team of 25 to enhance operational efficiency through streamlined processes
- Developed training programs that improved staff performance and reduced onboarding time
- Mentored junior managers, fostering leadership skills and promoting career development within the team
- Established performance metrics to track team progress and ensure accountability across projects
- Led employee relations through effective communication, coaching, training, and development.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Promoted customer-centric approach, leading to repeat business and referrals.
Education
Bachelor of Science - Political Science
Delta State University
Cleveland, MS05-1992
Skills
- Relationship building
- Problem-solving
- Customer Service-oriented
- Team leadership
- Sales closing
- Sales presentations
- Sales management
- Territory management
- Sales strategies
- Client needs assessment
- Consultative sales approach
- Upselling techniques
- Closing techniques
Timeline
Solutions Provider/Outside Sales Representative
ADT Security Services
02.2012 - Current
Tech Manager
Multiband
05.2007 - 02.2012
Bachelor of Science - Political Science
Delta State University