Ryan Luc
Rochester,NY
Summary
With 18 years of dedicated service in the cable industry, I have cultivated a wealth of expertise across various roles, each contributing to my comprehensive skill set and seasoned professionalism.
My journey commenced as an Installation Technician, where I honed my technical prowess in setting up cable systems with precision and efficiency. Through meticulous attention to detail and a commitment to excellence, I quickly progressed to assume leadership roles within the field.
As an Operations Manager, I leveraged my extensive frontline experience to orchestrate seamless coordination between teams, optimize workflow efficiencies, and drive organizational success. Balancing strategic vision with hands-on leadership, I facilitated the development of cohesive teams dedicated to delivering unparalleled service and exceeding customer expectations.
Throughout my tenure, I have remained steadfast in my commitment to excellence, continuously adapting to industry advancements and emerging technologies to uphold the highest standards of service delivery. My journey is a testament to my unwavering dedication, versatility, and ability to thrive in dynamic environments.
Overview
24
24
years of professional experience
Work History
Operations Manager
Connect One
Rochester, NY
11.2020 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Residential and Business Class Technician
Connect One
Rochester, NY
08.2015 - 11.2020
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Business Class Cable Technician
Rent-a-Tech
Rochester, Ny
10.2011 - 08.2015
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
Cable Technician
Cable Express
Rochester, NY
04.2005 - 09.2011
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Administrative Assistant of Maintenance Department
United States Marine Corps, USMC
Cherry Point, NC
02.2000 - 02.2004
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
Education
Associate in HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Monroe Community College
Rochester, NY06.2015
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
Timeline
Operations Manager
Connect One
11.2020 - 01.2024
Residential and Business Class Technician
Connect One
08.2015 - 11.2020
Business Class Cable Technician
Rent-a-Tech
10.2011 - 08.2015
Cable Technician
Cable Express
04.2005 - 09.2011
Administrative Assistant of Maintenance Department
United States Marine Corps, USMC
02.2000 - 02.2004
Associate in HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Monroe Community College