Ryan Lucia
Cyber Defense Operations Craftsman
Sumter,SC
Summary
Versatile IT Support Specialist tackles diverse hardware and software realities. Trusted technican and supervisor in intense environments bringing vital communications to high end customers 24/7. Versed in the handling and distribution of communication security and the distribution of the many platforms.
Soon to retire from the Air Force, 1 Jan 2023 after 20+ years and excited to further my career in the ever evolving IT career field, and share my knowledge and experience with team members.
Overview
20
20
years of professional experience
3
3
year of post-secondary education
1
1
Certification
Work History
IT Support Specialist
Unites States Air Force
Shaw AFB, SC
01.2021 - Current
- Oversaw Enterprise Service Desk crew of 5 customer support technicians; troubleshot and resolved peripheral and network issues
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Information Systems Technician
White House Communications Agency
Washington D.C.
12.2017 - 12.2020
- Directly supported the President, Vice President and White Staff members as an Information System Technician
- Installed, operated and maintained transportable secure and non-secure telecommunication equipment valued over $3 million
- Responsible for test and evaluation of emerging technology and agency initiatives supporting the White House travel mission
Cyber Transport Systems Technician
United States Air Force
Fort Meade, MD
07.2014 - 12.2017
- Provided mission critical voice, data and video teleconference services to support intel analysts
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Served as a deployable common ground system maintainer, while performing live missions in support of intelligence gathering for intel community
Cyber Transport Systems Technician
United States Air Force
Izmir, Turkey
07.2013 - 07.2014
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues at NATO Land Command HQ
- Directly supported 3-star General in daily secure/non-secure voice and data communications
- Maintained 3 networks at a geographically separated unit, rekeyed/maintained cryptographic devices
Client Systems Journeyman
United States Air Force
Aviano AB, Italy
04.2008 - 07.2013
- Performed client level information technology support functions, managed hardware and software platforms
- Provided service to end-user system operations, installed and configured software operating platforms and performed client-level voice network functions
Voice Network Systems Journeyman
United States Air Force
Kadena/Eglin AFB, Japan/Florida
04.2002 - 03.2008
- Provided mission critical voice services to include system modernization upgrades, replacements to military, federal and commerical networks
- Maintained software currency with commerical telephony infrastructure for all voice switches
- Performed mobilization and operation of deployable communications systems
Education
Associate of Science - General Studies
Sacramento State University
Sacramento, CA 09.1998 - 01.2000
No Degree - Fundamentals of Telephony
Air Force Course: Telephone Systems
Shepard AFB, Texas 05.2001 -
No Degree - Fiber Optic Cable Installation, Splicing And Maint
Air Force Training
Shepard AFB, TX 05.2001 -
Skills
Network diagnostics
Issue troubleshooting
Application support
Customer service expert
Technical Support
Desktop support
Accomplishments
- Trained and led technical support teams of more than 30 support specialists at the White House Help Desk
- Currently maintain: TS/SCI, Sec+
- Recipient of individual and departmental awards for providing stellar client service.
- Awarded Presidential Service Award upon completion of assignment
Certification
Sec+, Net+, A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
IT Support Specialist
Unites States Air Force
01.2021 - Current
Information Systems Technician
White House Communications Agency
12.2017 - 12.2020
Cyber Transport Systems Technician
United States Air Force
07.2014 - 12.2017
Cyber Transport Systems Technician
United States Air Force
07.2013 - 07.2014
Client Systems Journeyman
United States Air Force
04.2008 - 07.2013
Voice Network Systems Journeyman
United States Air Force
04.2002 - 03.2008
No Degree - Fundamentals of Telephony
Air Force Course: Telephone Systems
05.2001 -
No Degree - Fiber Optic Cable Installation, Splicing And Maint
Air Force Training
05.2001 -
Associate of Science - General Studies
Sacramento State University
09.1998 - 01.2000