Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
1st ASM
SKECHERS Retail
05.2024 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Store Manager
Twice as Nice Resale, W2W PRC
01.2019 - 05.2024
Managed inventory levels efficiently, ensuring optimal stock availability for customers.
Implemented loss prevention measures to reduce shrinkage rates significantly.
Streamlined operations by identifying areas for improvement and implementing new processes.
Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
Increased store revenue by implementing effective sales strategies and promotions.
Developed high-performing teams through regular coaching, mentoring, and performance evaluations.
Cultivated lasting relationships with vendors for timely deliveries, negotiating favorable terms on products and services.
Asset Protection Manager
Gamestop Corporate Office
09.2016 - 01.2023
Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
Education
Bachelor of Science - Criminal Justice, Health Science
University of Central Missouri
Warrensburg, MO
12.2017
Skills
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Multitasking
Excellent communication
Organizational skills
Critical thinking
Timeline
1st ASM
SKECHERS Retail
05.2024 - Current
Store Manager
Twice as Nice Resale, W2W PRC
01.2019 - 05.2024
Asset Protection Manager
Gamestop Corporate Office
09.2016 - 01.2023
Bachelor of Science - Criminal Justice, Health Science
University of Central Missouri
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