Ryan Magallanes
Lubbock
Summary
Dynamic Sales Representative with a proven track record at Kemper Life Insurance, excelling in client relationship building and account management. Leveraged exceptional customer service and complex problem-solving skills to enhance client satisfaction and expand the customer base, consistently delivering tailored insurance solutions that meet diverse needs.
Overview
10
10
years of professional experience
Work History
Sales Representative
Kemper Life Insurance
10.2023 - Current
- Collect Insurance Premiums from clients.
- Handle, record, and submit collected premiums
- Developed and maintained relationships with clients to identify insurance needs.
- Educated clients on policy options, benefits, and coverage details.
- Prepared and presented insurance proposals tailored to client requirements.
- Collaborated with underwriters to assess risk and finalize policy terms.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Baker
Slaton Bakery
06.2016 - 10.2023
- Prepared and baked a variety of bread and pastries according to established recipes.
- Operated mixing, baking, and slicing equipment with adherence to safety protocols.
- Maintained cleanliness and organization of workstations to promote efficiency.
- Assisted in inventory management, ensuring timely restocking of ingredients and supplies.
- Implemented quality control measures to ensure consistency in product output.
- Trained new staff on baking techniques and operational procedures for optimal performance.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
Delivery Driver
Slaton Bakery
03.2020 - 12.2021
- Delivered products efficiently to customers, ensuring timely service and satisfaction.
- Maintained accurate delivery logs using electronic tracking systems for accountability.
- Assisted in loading and unloading bakery goods, adhering to safety protocols.
- Communicated effectively with dispatch team to optimize delivery routes and schedules.
- Ensured vehicle cleanliness and maintenance for safe and reliable transportation of products.
- Adapted quickly to changing schedules and customer demands, enhancing service responsiveness.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
High School Diploma -
Southland ISD
Southland, TX05-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Complex Problem-solving
- Client service
- Account management
- Client account management
Time management
Timeline
Sales Representative
Kemper Life Insurance
10.2023 - Current
Delivery Driver
Slaton Bakery
03.2020 - 12.2021
Baker
Slaton Bakery
06.2016 - 10.2023
High School Diploma -
Southland ISD