Ryan Manantan

• Being attentive and provide exceptional, professional customer service to Amazon employees clients contractors, & visitors
• Able to walk 5-10 miles daily to maintaining all Amazon Building
• Being able to work independently at times
• Able to work with other receptionist on multi-person tasks
• Perform printer audits and report any errors to HP printer team
• Able to complete special projects as assigned by events team
• Manage inventory at desk if at single-reception desk, and communicate needs to lead receptionist
• Knowing opening & closing procedures in each reception desk
• Being responsible for building knowledge, & understanding current and future events/maintenance/& service provider locations.
• Follow proper procedures to hang maintain customer posters in all buildings ensuring presentable environment at all times
• Work collaboratively across organization, as well as Amazon employees and other vendor partners, to ensure that Northwest Center team is always acting as solutions provider
• Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and required standards
• Verbally welcome customers upon entrance
• Act as point of reference for guest & Amazon employees who need assistance or information
• Utilize organization-specific computer programs to check in guest & confirm validity prior to enter Amazon work space and issue badges
• Provide support to customers via phone, email or in person to callers, visitors community members, vendor partners and all guests
• Help resolve any escalations with guest and visitors in professional & polite manner.
• Maintain office security by following security procedures and controlling access via reception desk

Edited Mortgage Policies

Contributed to departmental team and corporate goals

Responded to email and complete Rush items

High attention to detail work.

Completed Auto Title Workflow

Followed up with other states to complete Auto Title process

Have minimal experience in GL Management

Answered phone calls and provide correct & current information about members title status

Contributed to the departmental team and corporate goals

Prepared and Maintain various reports.

Worked with programs such as QuickBooks, Zen Planner, Google Sheets, & Numbers (Mac version of Excel)

Sent out Invoices, receive payments and handle billing related issues

Maintained teacher, employee and student files to Dept

Of Early Learning of WA Standard

Answered phone calls and provide information about Preschool programs

Maintained office and classroom supplies

Scheduled tours of the school.

Sold and Advising customers about Business Machines and Services that Staples offers: from Computers, Tablets, Printers, Software & Tech Services such as computer repair and set up including On-Site services in their Home or Office

Duties also include merchandising, stocking and an upbeat, outgoing personality.

Generated tickets using ExScripts

Monitored cash flow throughout the day

Used triple count method to hand out change to customers.

Arranged transportation that optimizes service and cost

Arranged finished products using LIFO or FIFO methodology

Investigated and solving customer problems and issues

Inspected loading operations to ensure compliance with specifications.

Catered food for 20-1,500 people daily

Cashiered for Plaza/Restaurant when needed

Made 240 Sandwiches per day for regular Plaza/Restaurant Operations.

Inputted/Schedule appointments, make phone calls to confirm appointments

Tendered money

Filed Confidential documents and finishes all tasks in a timely fashion.