Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Operations
Albireo Energy, LLC
California
05.2024 - 12.2025
Directed operational strategies to enhance service delivery across multiple projects.
Managed annual budget to align resources with operational priorities.
Developed and maintained client relationships to grow business and improve account retention.
Negotiated supplier contracts to secure favorable pricing and terms.
Collaborated with cross-functional teams to align operational goals with company objectives.
Facilitated communication between departments to ensure smooth project execution.
Monitored progress by establishing plans, budgets and measuring results.
Analyzed operational data to identify trends and guide strategic initiatives.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Sr Program Manager (Project Management Operations Manager)
Honeywell Building Automation
10.2018 - 05.2024
Managed project management operations across California, Oregon, Washington, Hawaii, Arizona, New Mexico, Colorado, Utah, and West Texas to ensure consistency and alignment.
Delivered $25M of annual revenue, managed a team of 18-20 employees in multiple states
Led cross-functional teams to successfully implement building automation solutions, enhancing operational efficiency.
Managed stakeholder communication to align project goals and expectations.
Oversaw budget management for multiple automation projects.
Monitored team performance against established goals, providing targeted coaching to support achievement.
Coached, mentored and trained personnel to create positive working environment.
Led teams to achieve operational standards and meet safety, quality, and delivery metrics.
Reviewed project documentation for compliance with industry standards.
Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
Service Operations Manager for Central Valley
Siemens Industry, Inc. Building Technologies Division
West Sacramento, Ca
10.2007 - 09.2018
Delivered $13M of annual revenue, managed a team of 15 employees in Sacramento & Fresno.
Streamlined service operations to enhance quality and efficiency in building technologies.
Analyzed service metrics to identify areas for process improvement and optimization.
Supported service initiatives, including enterprise software implementation, service agreement support, and upselling additional services to drive customer satisfaction.
Monitored staff performance, ensuring compliance with company policies and procedures to maintain a high standard of service.
Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
Collaborated with customers to offer solutions to service needs.
Motivated and supported employees to maintain low turnover.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Led the recruitment and hiring process for new service department staff.
Countertop Division Supervisor/ Coordinator
Consolidated Kitchens & Fireplaces
Omaha, Ne
08.1999 - 01.2006
Coordinated personnel scheduling, materials procurement, and inventory control to support operational efficiency.
Coordinated staff schedules to ensure adequate coverage and workflow.
Monitored work performance, providing feedback and guidance to ensure quality standards were met.
Resolved customer service complaints in a timely manner while maintaining positive relationships with customers.
Collaborated with departments to coordinate projects and resolve issues, enhancing overall workflow.
Warehouse Assistant Supervisor
Tires Inc.
Omaha, Ne
05.1997 - 07.1999
2 years of working in distribution environment from delivery driver to Assistant Manager to Manager
Coordinated inventory management, ensuring optimal stock levels to meet demand.
Facilitated communication between warehouse teams and management for smooth workflows.
Maintained clean and organized warehouse, supporting efficient operations.
Responded promptly to customer inquiries regarding order status or product availability.
Prepared operational activity reports for upper management to inform decision-making.
Maintained records of shipments, deliveries, stock levels, and other related information.
Education
General Studies -
Metropolitan Community College
Omaha, Ne
05.1997
General Studies -
Bellevue University
Bellevue, Ne
12.1995
High School Graduate -
Omaha North High School
Omaha
05.1995
Skills
Strategic planning and execution
Budget management
Cross-functional collaboration
Performance reviews
Profit and loss management
Budget development
Account development/management
Business development
Forecasting: yearly, quarterly, monthly
Employee management experience (operations and sales)
Employee supervision
Contract review and redlining
Margin improvement, profitability
Cost Control
Organization
Effective Communication
Computer Software (Sales Force, Microsoft Office Suite, Accuterm, Moraware, SAP, People Click, CRM Turbo Sales, Project Vision, Adept, Sales Force, Smartsheet, Microsoft AX, Power BI, Tableau)
Inventory management
Risk mitigation
Customer satisfaction (NPS, CSI)
Project Management & PM Leadership
Professional Presenter/ Public Speaking
Sales Management
Scheduling/ Coordination
General Office Skills
SaaS Support
Construction Trade Skills- Roofing, Window installation, kitchen & bath countertop fabrication and installation
Team leadership
Certification
Siemens Leadership Training
Honeywell Leadership Edge Training
Associations
Booster Club Board Member – Union Mine High School
Timeline
Director of Operations
Albireo Energy, LLC
05.2024 - 12.2025
Sr Program Manager (Project Management Operations Manager)
Honeywell Building Automation
10.2018 - 05.2024
Service Operations Manager for Central Valley
Siemens Industry, Inc. Building Technologies Division