Ryan McCargo
Portland,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in restaurant/sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Server/Barista
Cheryl's On 12th
01.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service to 200+ guests daily.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by efficiently managing 25+ daily reservations and seating arrangements.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained a clean and organized workspace for optimal productivity and safety.
General Manager
Red Bus Brewing Company
01.2022 - 01.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in an additional 10-15% of revenue, monthly.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced food waste by ~10% through close monitoring of inventory levels and implementing proper food storage techniques.
Account Sales Executive
Regal Wine Company
07.2021 - 12.2021
- Increased sales revenue by developing and maintaining relationships with key clients.
- Enhanced client satisfaction across 40+ accounts by providing personalized solutions and support for their business needs.
- Championed a customer-centric approach within the sales team, emphasizing the importance of understanding client pain points and delivering solutions that address their unique challenges.
- Conducted comprehensive product presentations, demonstrating the value proposition of our offerings to potential clients.
- Negotiated contracts with clients, ensuring mutually beneficial terms and conditions for long-term partnerships.
Restaurant Manager
Jack's Urban Eats
01.2016 - 07.2021
- Implemented cost-saving measures across 6 locations through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Boosted restaurant revenue by introducing innovative marketing strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Bachelor of Science (BS) - Sociology
Arizona State University
Tempe, AZ02.2024
Associate of Arts And Sciences - Behavioral Sciences
Folsom Lake College
Folsom, CA05.2019
Skills
- Closing Sales
- Customer Service
- Microsoft Office
- Excel
- Operations Management
- Research and Analysis
- Market Research
- Social Media Analysis
- Data Entry
Timeline
Server/Barista
Cheryl's On 12th
01.2023 - 11.2023
General Manager
Red Bus Brewing Company
01.2022 - 01.2023
Account Sales Executive
Regal Wine Company
07.2021 - 12.2021
Restaurant Manager
Jack's Urban Eats
01.2016 - 07.2021
Bachelor of Science (BS) - Sociology
Arizona State University
Associate of Arts And Sciences - Behavioral Sciences
Folsom Lake College
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