Ryan McCarty
Carmel,IN
Summary
Dynamic Refund Plus Examiner at Allied Solutions with a proven track record in data analysis and process automation. Leveraging strong teamwork and ethical judgment, I enhance operational efficiency while ensuring compliance. Skilled in managing complex documentation and client interactions, I consistently exceed performance goals, driving quality outcomes in loan investigations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Escrow Specialist
Allied Solutions
Carmel, IN
04.2024 - Current
- Managed escrow transactions, ensuring compliance with legal and regulatory requirements.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth closings.
- Reviewed and prepared closing documents for accuracy and completeness.
- Trained junior staff on escrow processes and best practices to enhance team efficiency.
- Implemented process improvements that reduced closing time while maintaining accuracy.
- Developed strong relationships with clients to foster trust and encourage repeat business.
- Analyzed complex transactions to identify potential risks and resolve issues proactively.
- Developed a keen understanding of industry trends through continuous professional development opportunities.
- Managed disbursement of funds efficiently upon completion of transactions according to contractual agreements between parties involved.
- Collaborated with real estate agents, lenders, and clients to resolve issues and facilitate smooth closings.
- Managed a high volume of escrow files, maintaining accuracy and efficiency in the processing of essential documents.
- Enhanced productivity by creating detailed checklists for each stage of the escrow process, streamlining workflows within the department.
- Contributed to the development of internal policies and procedures for the escrow department, fostering a consistently high level of service quality.
- Provided outstanding customer service to clients, fostering strong relationships and repeat business.
- Established effective communication channels between all parties involved in transactions, promoting transparency throughout the process.
- Maintained up-to-date knowledge on ever-changing regulations within the escrow and real estate industries, ensuring full compliance at all times.
- Maintained strict confidentiality regarding client information as mandated by federal privacy laws and company guidelines.
- Handled unexpected challenges proactively during the escrow process that resulted in successfully closed deals without major delays or complications.
- Streamlined escrow processes by implementing advanced software solutions and organizational techniques.
- Conducted thorough audits of escrow files, identifying discrepancies and rectifying them promptly.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Built and established relationships with clientele to improve future business opportunities.
Refund Plus Examiner
Allied Solutions
01.2022 - Current
- Analyzed lender documents to process loan Investigation data into program systems like Refund Plus, F&I Express, etc
- Imputed data points into technology platforms to automate processing
- Identified which ancillary product cancelations to inflate based on client, triggering event, and documents received via lenders
- Documented the cancellation refund process through denial or disbursement of funds in company systems
- Utilized external client programs to retrieve necessary documentation for cancelation process
- Reviewed automated loan investigation data to ensure accuracy of automation processes
- Conducted follow up contact and research to dealers and insurance providers via outbound calls, letter, and email correspondence
- Collaborated with other process areas to ensure quality and efficiency of all procedures, including contact with external clients
- Updated programs with updated and correct data points and information obtained via dealer, provider or lender
Customer Service Specialist Level II
Allied Solutions
01.2021 - 01.2022
- Handled 100 calls a day from borrowers, lenders, and agents regarding insurance inquiry
- Handled incoming and outbound calls at a professional level
- Accurately composed written information for loan histories
- Accurately verified, keyed, and/or memoed insurance information in relation to all creditor placed insurances (CPI) product types and CPI cancelations
- Processed insurance information received from agents, lenders, and borrowers on the tracking system
- Reviewed insurance policies for compliance with lender requirements
- Distributed and exchanged information with borrowers, lenders, and agents
- Met set goals and expectations for productivity
- Mentored fellow co-workers
- Reported any system related issues
Sales Associate
Target
07.2016 - 07.2021
- Cashier/Customer Service, Cart Attendant
- Responsibilities included: knowledge of the electronic department, customer service, ensuring the department was clean and properly stocked, developing relationships with clients
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Established a positive rapport with customers by delivering friendly, personalized service
- Built relationships with potential customers by providing helpful advice on product selection
Pharmacy Technician
CVS Pharmacy
01.2020 - 01.2021
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Stocked and replenished shelves to remove out-of-date items from inventory
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
Cashier/Customer Service
Best Buy
Carmel, IN
04.2013 - 07.2016
- Store cashier
- Responsibilities included: insuring customer satisfaction, building customer rapport
- Ensuring the cash register was monitored, and policies were followed
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
Cashier
Sam's Club
Indianapolis, IN
01.2012 - 01.2013
- Responsibilities included: Insuring cash drawer was promptly counted down insuring customer satisfaction
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
Sales Assistant
Target
Goshen, IN
01.2005 - 01.2011
- Cart Attendant
- Responsibilities included: Insuring carts were stocked for customers, building rapport with customers
- Customer Service provided to all customers
Education
High School Diploma -
Concord High School
Indiana01-2012
Skills
- Empathy and sensitivity
- Ethical judgment
- Presentation skills
- Damage assessment
- Confidentiality
- Teamwork and collaboration
- Attention to Detail
- Customer Service
- Phone Ettiquete
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Certification
- Microsoft Office Experience
- Typing Speed, 45+ WPM
Languages
English
Full Professional
Interests
- Video Gaming
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
Timeline
Escrow Specialist
Allied Solutions
04.2024 - Current
Refund Plus Examiner
Allied Solutions
01.2022 - Current
Customer Service Specialist Level II
Allied Solutions
01.2021 - 01.2022
Pharmacy Technician
CVS Pharmacy
01.2020 - 01.2021
Sales Associate
Target
07.2016 - 07.2021
Cashier/Customer Service
Best Buy
04.2013 - 07.2016
Cashier
Sam's Club
01.2012 - 01.2013
Sales Assistant
Target
01.2005 - 01.2011
High School Diploma -
Concord High School